28 Customer Support Engineering - 10 Jobs in Kansas, MO
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HireTalent is Hiring a Customer Support Engineering - 10 Near Kansas, MO
Job Title: Customer Support Engineering - 10
Job Location: Kansas City, MO, 64119
Job Duration: 5 Months on W2
Job Responsibilities:
Job Location: Kansas City, MO, 64119
Job Duration: 5 Months on W2
Job Responsibilities:
- Communicates effectively and quickly when plant Quality Concern Notifications (QCNs) are issued
- Ability to present status of issue resolution to plant management team
- Key interface with Quality (at Client and Supplier).
- Knowledge of supplier s manufacturing process.
- Facilitator for visits from supplier's corporate office.
- Empowered to deploy resources by and from corporate office.
- Understands whether supplier is design responsible.
- Understands what parts are directed tier 2 with Multi Party Agreements or Bailment Agreements in place.
- Knowledge of Specifications / SCs / CCs.
- Provides daily support and ability to cover multiple shifts.
- Participates with Incoming Quality and PVT during investigation of emerging quality concerns
- Follow up daily to ensure the defective parts that were returned to the supplier plant have been delivered
- Effectively cuts issues off at Client plant.
- Ensures clean cutoff including parts in transit and sitting in trailers at Ford plant
- Verifies certified stock is being used on the line
- Verifies daily that suspect stock is quarantined or shipped back to supplier and not re introduced to the assembly line
- Understands part return process for parts shipped out of Ford assembly plant
- Has appropriate means to test/check parts (functional/visual)
- Effectively drives closure to all issues and communicates status through PCA to affected parties
- Obtains early claims binning ( from PVT daily informs supplier plant (if applicable)
- Handles Stage 1 disputes with IQ.
- Attends IQ Binning meetings (if applicable)
- Supports Bi Weekly Top Supplier Meeting (if applicable)
- Supports daily Plant Quality Meetings (if applicable)
- Communicates concerns to IQ, PVT/VRT, STA if the Ford plant is not handling parts properly
- Has knowledge of the supplier manufacturing processes & poka yokes.
- Is trained in problem solving techniques such as Black Belt, Shainin, Green Belt, Global 8D, 6 panel, etc.
- Attends the VRT meeting every week or as needed.
- Attends the Plant FCPA meeting daily or as needed.
- Attends the VRT ECB binning meetings daily or as requested.
- For additional information on warranty claims, the supplier representative must contact a Resident STA, PVT Engineer or VRT team member.
- Conducts a surveillance audit in the assembly plant for ECB issues and internal Ford assembly plant concern rejects.
- Participates in color harmony meeting when required.
- Obtain Ford plant clean point and verifies that certified stock is being used on the line.
- Follow up with their plant contacts and ensure that 8Ds are send to the plants on time.
- Representatives should participate with STA & VRT during investigation of emerging ECB with potential supplier manufacturing contribution.
- For warranty returns through the assembly plant, representatives should facilitate warranty parts shipment to the supplier and follow up daily to ensure parts have been delivered.
- Follow up with the supplier plant contacts and ensure that extraordinary actions / 8Ds are send to the plants on time.
- Representatives should be familiar with all open BSAQ projects & follow up with the Resident STA, PVT Engineer, or VRT team to ensure the BSAQ projects are up to date.
- Representatives should get to know their VRT Leader & VRT team members, &
- Understand where & when the VRT meetings take place.
- Years of experience 2- 5
- Education level
- BS Engineering Degree or equivalent STEM Major
- Proficient Microsoft Office Skills
- Excellent Organization Skills
- Excellent Communication Skills
- Presentation and Management Skills
- Prior injection Molding and plastic fabrication knowledge.
- Knowledge of Quality defects on molded component.
- Prior testing and validation software skills
- Prior Wiring Harness Engineering Experience
- Trouble shoot wiring harness problems.
- Knowledge of vehicle electrical Structure
- Engineering blueprints reading and interpretation.
- Demonstrated ability to adapt and learn continuously, clearly establish expectations, and hold others accountable for achieving results, as well as developing and executing strategic plans.
- Embrace resilience seeing every challenge as a learning opportunity and invitation to grow.
- People willing to share knowledge and experience with others in a commitment to make a group growth bringing balance to it instead of weighting in one direction.
- Multifunctional comfortable to follow up several projects at the same time.
- Supports and exemplifies Aptiv values and commitment to SAFETY, quality, and cost with a great sense of ownership, teamwork, and communication among all levels of administration.
- Organized and self-sufficient professional.
- Open to travel.
Job Summary
JOB TYPE
Full Time
POST DATE
08/03/2024
EXPIRATION DATE
10/02/2024
WEBSITE
hire-talent.com
HEADQUARTERS
Cedar, MN
SIZE
<25
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