Major Responsibilities / Key Task

Provide an exceptional service experience on HR matters to both current and past client team members.

• Demonstrate troubleshooting to resolve team member problems and promote self-service when applicable.
• Respond to inquiries quickly and translate inquiries into our case management application during the interaction

Project Scope / DeliverableProvides quality service in the area of Human Resources and Payroll by providing information on policies and resolution to inquiries for all team members through multi-channel support.

Position is call center based.

Provides quality service in the area of Human Resources and Payroll by providing information on policies and resolution to inquiries for all team members through multi-channel support.

Maintains strong relationships by handling team member questions and concerns with accuracy, sense of urgency and professionalism.

Performs data entry and demonstrates strong problem-solving skills to trouble shoot problems.

Qualifications :

• years of experience in a customer service or HR position
• Experience resolving situations while following documented processes
• A desire to collaborate across teams and departments to foster trust, commitment, accountability and results.
• Demonstrated continuous improvement methodologies to identify a need for change and improvements in current processes
• Participate in metric / quality review and open coaching discussions
• Prior HR education or fast paced, service center work experience is preferred

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, identity, national origin, disability, or protected veteran status.