Workplace Accommodations Case Manager

month contract

Remote. - EST hours

max bill rate

Job Responsibilities :

Partners closely with customers and business partners to gather comprehensive information to mitigate risk level and company exposure.

Ensures all relevant parties are involved during the case process. Takes action as needed based on information received regarding case status.

• Researches and resolves inquiries / requests regarding HR policies, procedures, programs and systems.
• Communication skills are demonstrated at a level consistent with that of a policy expert.
• Regularly updates cases and takes detailed notes on all actions taken during the course of events.
• Establishes detailed action plans for complex cases and provides clear and decisive direction to all cases.
• Encourages the use of self-service by referring employees to online resources for talent related questions and case initiation.

Processes transactions timely and accurately within appropriate HR systems.

Skills and Qualifications :

General understanding of HR, state and Federal employment laws and requirements. Requires solid analytical and problem-solving skills to understand and address customer issues.

Must demonstrate high attention to detail, excellent organizational and customer service skills, and solid written and verbal communication skills.

Requires the ability to exercise judgment in prioritizing work, responding to customer needs, and in determining when an inquiry / request requires higher-level involvement.

Displays solid research skills, with the ability to efficiently and effectively locate relevant information among various sources.

Works well within a team environment, partnering with other members to meet customer needs. Knowledge of administrative procedures, software applications (such as Microsoft Office Word, Excel, PowerPoint, etc.

records management systems, and other business procedures and terminology. Requires the ability to maintain confidential information.