Help Desk is currently outsourced to a remote Help Desk that services PDS 24x7x365. The current computing environment is comprised of Dell Laptops and Desktops. All computers are running Windows 10 and Office 2016. PDS also has a Cisco VOIP phone system and WebEx for our video conferencing capabilities.

Need someone who is able to set up computers using pre-built images and install images onto new computers.
Making sure to finish the set up process with the end users.
Install any necessary hardware at user s location monitors, desktop/laptops, printers, and peripherals
Update any software etc
Must know how to communicate effectively with end users with good customer service skills.

Competencies should include the following: Excellent customer service Hardware & Network troubleshooting knowledge Microsoft Windows troubleshooting knowledge Microsoft Office proficiency Problem Solving/Analysis

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.