62 Customer Service Representative Jobs in Dubuque, IA
Hirschbach is Hiring a Customer Service Representative Near Dubuque, IA
- Communicates all services issues promptly to the customer and elevates issues accordingly to theoperations team and others within the organization as applicable.
- Coordinates customer freight shipments, including booking freight, answering customer calls and emails, and assisting with customer rate quotes.
- Supervises the handling of freight from shipper to receiver.
- Develops and maintains customer relationships with assigned customer base and/or geographic area.
- Completes SRC codes daily at times assigned by account.
- Books freight within customer base and/or geographic area to ensure a balance of available freight and trucks.
- Monitors rates, revenue generation, and accessorial per customer contracts.
- Provides tracking and tracing on shipments to ensure on-time pickups and deliveries, and resolves any issues that may arise during transport.
- Provides services to customers in compliance with contract requirements, ensuring on-time deliveries and resolving damaged product issues.
- Selects loads effectively through brokerage and customer needs.
- Handles customer correspondences, complaints, and inquiries.
- Attends meetings related to customers and occasionally travels to visit customer sites and locations.
- Other duties as assigned including proactively assisting others in achieving the organization’s objectives.
- High school diploma or equivalent, paired with relevant professional experience.
- Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
- Ability to process information with high levels of accuracy and energy.
- Ability to multi-task and prioritize workload.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates an "All In to Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
With a tenured history and vision for the future, our company culture drives us to be the best in the business, grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent, capable, and passionate for serving results to our customers.
Job Summary
Full Time
$38k-48k (estimate)
07/02/2024
07/15/2024
hirschbach.com
DUBUQUE, IA
1,000 - 3,000
1935
THOMAS GROJEAN JR
$50M - $200M
Transportation
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About Hirschbach
DELIVERING SUPERIOR TRANSPORTATION SOLUTIONS FOR 80+ YEARS REFRIGERATED SERVICES For 80+ years, we've built a sterling reputation for delivering time and temperature sensitive freight. We're a 100% asset based refrigerated carrier with one of the newest, most technologically-advanced fleets on the road. We provide best in class service. We strive to be your carrier of choice by providing dependable service levels with unmatched safety, innovation, technology, security, communication, and on-time delivery performance. We offer services to 48 states with a special focus on high-density lanes. T...hese high density lanes, include: Midwest to Southeast & back Midwest to South & back Midwest to Northeast & back DEDICATED SERVICES Hirschbach Dedicated is our fully-staffed business team ready to offer your company a complete range of custom designed transportation solutions. From exclusive-use equipment and drivers, to integrated logistical support, to providing complete reporting and compliance services, we act as an extension of your business to provide you with the most efficient and cost effective transportation solutions. Services include, but are not limited to: Short, Regional, and Long Haul Refrigerated, Dry, and Specialized Equipment Private Fleet Conversion Power Only Expedited Services Direct Store Delivery Heavy Haul SPOT BY HIRSCHBACH We provide unparalleled customized Yard Management Solutions which allow our customers to focus on whats happening within their buildings while we take care of everything occurring outside. Our Best in Class YMS allows our customers to communicate with our team while providing virtual up-to-date visibility through their PCs. Services include, but are not limited to: Trailer Spotting Integrated YMS technology with GPS / RFID Virtual Yard Truck Gate Management Product Protection Storage Trailers Shuttle Services Dock Sanitation Trailer Washout
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
