44 Director - Customer Service Jobs in Dubuque, IA
Hirschbach is Hiring a Director - Customer Service Near Dubuque, IA
Duties & Responsibilities
- Actively coaches and trains current employees to enhance knowledge of key systems including AS400, Netgraph, PCMiler, ORBCOMM etc.
- Oversees the daily operations of assigned region, accounts, and Customer Service Representatives.
- Collaborates closely with operations to ensure drivers and driver leaders comply with the policies and procedures of each customer.
- Ensures appropriate teams have plans of action to improve customer compliance and on time delivery.
- Develops and implements customer service strategies and initiatives that align with the company’s goals and enhance the overall customer experience.
- Develops and maintains strong relationships with key clients, serving as a primary point of contact for their needs and requirements.
- Analyzes customer feedback, trends, and metrics to identify areas for improvement and develop action plans to enhance customer satisfaction.
- Collaborates with the commercial team to identify opportunities based on network needs.
- Creates a positive environment for drivers, customers, and employees.
- Other duties as assigned including proactively assisting others in achieving the organization’s objectives.
- High school diploma or equivalent, paired with relevant professional experience.
- Bachelor's Degree in Transportation/Logistics/Supply Chain, or a related field is preferred.
- Three to five years of transportation related experience is required.
- Previous experience leading a team within a supervisor or manager position is preferred.
- Ability to process information with high levels of accuracy and energy.
- Computer proficiency and ability to navigate between multiple programs.
- Demonstrates an "All In To Win" attitude and displays self-motivation and a strong desire to learn within an unpredictable and demanding environment.
Job Summary
Full Time
Transportation
$145k-190k (estimate)
06/27/2024
07/25/2024
hirschbach.com
DUBUQUE, IA
1,000 - 3,000
1935
THOMAS GROJEAN JR
$50M - $200M
Transportation
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About Hirschbach
DELIVERING SUPERIOR TRANSPORTATION SOLUTIONS FOR 80+ YEARS REFRIGERATED SERVICES For 80+ years, we've built a sterling reputation for delivering time and temperature sensitive freight. We're a 100% asset based refrigerated carrier with one of the newest, most technologically-advanced fleets on the road. We provide best in class service. We strive to be your carrier of choice by providing dependable service levels with unmatched safety, innovation, technology, security, communication, and on-time delivery performance. We offer services to 48 states with a special focus on high-density lanes. T...hese high density lanes, include: Midwest to Southeast & back Midwest to South & back Midwest to Northeast & back DEDICATED SERVICES Hirschbach Dedicated is our fully-staffed business team ready to offer your company a complete range of custom designed transportation solutions. From exclusive-use equipment and drivers, to integrated logistical support, to providing complete reporting and compliance services, we act as an extension of your business to provide you with the most efficient and cost effective transportation solutions. Services include, but are not limited to: Short, Regional, and Long Haul Refrigerated, Dry, and Specialized Equipment Private Fleet Conversion Power Only Expedited Services Direct Store Delivery Heavy Haul SPOT BY HIRSCHBACH We provide unparalleled customized Yard Management Solutions which allow our customers to focus on whats happening within their buildings while we take care of everything occurring outside. Our Best in Class YMS allows our customers to communicate with our team while providing virtual up-to-date visibility through their PCs. Services include, but are not limited to: Trailer Spotting Integrated YMS technology with GPS / RFID Virtual Yard Truck Gate Management Product Protection Storage Trailers Shuttle Services Dock Sanitation Trailer Washout
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The job skills required for Director - Customer Service include Initiative, Customer Service, Supply Chain, etc. Having related job skills and expertise will give you an advantage when applying to be a Director - Customer Service. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Director - Customer Service. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Director - Customer Service positions, which can be used as a reference in future career path planning. As a Director - Customer Service, it can be promoted into senior positions as a Top Customer Service Executive that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Director - Customer Service. You can explore the career advancement for a Director - Customer Service below and select your interested title to get hiring information.
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