The Compliance Business Control Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.
Responsibilities:

• Develop and maintain cross-functional Control Design intake and demand processes
• Identify and develop ongoing improvements to Control Design strategy, in cooperation with MCA, Issues Mgmt, Business Partners and others
• Establish and regulate BOW prioritization model to ensure consensus of priorities across Issues Mgmt, Projects, Audit and others
• Measure and track key performance indicators for Control Design BOW
• Provide process and best practice oversight to Control Design staff
• Build out and maintain administrative tools for Control design and deployment e.g. Teams, Jira & Confluence
• Responsibilities also include supporting Control Design Projects and Issues through inception, execution and closure and examining the Operations environment for existing controls, potential enhancements (through automation, or other efficiencies), or the need to develop new, more effective controls.
• Review new/updated controls & monitoring from Business/Project/process to ensure they meet standards set by ORM and MCA
• Ensures processes that support Controls and Monitoring are set up and sufficient to standards
• Ensure SME engagement, setting frequency and thresholds according to ORM and MCA standards
• Direct responsibility for ARCM language and attributes prior to activation or modification to ensure consistency within Collections & Recovery Inventory
• Leads Strategic Program Implementations
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years experience in financial services with a demonstrated understanding of relevant business domains.
• Experience in the Risk & Control space with a solid understanding of Activity, Risk, Control and Monitor (ARCM) concepts
• Management experience a plus
• Balanced blend of analytical skills, problem solving, and reporting and communication skills
• Ability to assess business transactions and products in terms of the associated risks
• Advanced organizational skills including attention to detail, multi-tasking and following up
• Experience using databases and other tracking tools to enforce global consistency
• Excellent writing and presentation skills
• Experience working collaboratively across various areas of the organization and presenting to senior management

Education:

• Bachelors/University degree or equivalent experience, potentially Masters degree

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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