• The Core Accounts Controls & Regulatory Management (CRM) Manager, Director reports to the Liquidity Management Services (LMS) and Core Accounts Global CRM Head. This role will lead the implementation of end-to-end risk management oversight for Global Core Accounts Transformation. This role also works closely with the LMS and Core Accounts team and the Global COO to implement the risk and control framework and policies, and partners with functions that cover Information Security, Continuity of Business, Fraud, Data, Compliance, AML, and Records Management, along with the Operations and Technology teams in order to stay abreast of risks and issues that relate to the business, to escalate these to the Core Accounts Business Head, and to perform analysis and trending.
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  Key Responsibilities:
  Overall responsibility for the Controls environment in the business, working in partnership with all areas in Services as well as functional partners. This includes ensuring execution of Citi policies and tools such as the Operational Risk Framework. Some of the components this includes are:
• Oversee the risk review for the core platform, right placement, product mapping via a structured assessment tool to ensure compliance with policies and procedures
• Establish best practices and continuously improve each rollout
• Operational Risk Management Policy & Standards: ensure adherence to Citi and Operational Policies and standards and effective roll out of new and revised policies
• Regular monitoring and review of operational risks and controls across Core Accounts
• Identification of improved/ enhanced processes and/or new processes that should be implemented for any gaps identified
• Working with Cluster CRM Heads and product partners to implement any enhancements needed to mitigate operational risk for Core Accounts
• Identify trends/ concerns based on reviews of potential loss events, operational losses and Manager Control Assessments (MCA) results, and work with Cluster CRMs and Product partners to document corrective actions
• Risk and Regulatory Compliance (Fed, OCC, PRA, CFPB, FDIC and others)
• Coordination/status tracking of Audits and Exams; work with Global CRM Head on all reviews and audits to ensure appropriate preparation, pre-review assessments and post-review remediation
• Support and management of expanding regulatory and execution/ implementation of other regulatory changes through diligence across the business on compliance with regulatory changes
• Coordination with ICRM, ORM and other Citi entities as necessary/applicable
• Analysis and monitoring of client and segment relationships to mitigate risk
• Oversight for iCAPs (Issues and Corrective Action Plans) monitoring and management
• Management of business risk/ controls metrics
• Process improvement, Governance and Best Practice implementation:
• Execution of comprehensive executive reporting to ensure transparency across the senior LMS and Core Accounts team
• Work with cluster and global partners to map and document processes and utilize those maps to support the TTS business in identifying risks and incorporating appropriate controls to ensure compliance to both Citi policies/ procedures and our Regulators
• Review Internal Audit results for gaps, ensure remediation and access for applicability across other areas of TTS
• Supporting third engagement processes and diligence
• Oversee Attestation Management and Mandatory Absence management for Core Accounts

• Qualifications:
• 15 years experience in the Financial Services Industry
• Risk management experience
• Leadership skills including ability to work effectively and drive results with a virtual global team
• Ability to lead and drive controls across the products and functions irrespective of reporting lines
• Ability to manage through influence (e.g. management in the absence of reporting lines or with matrix reporting)
• Ability to build rapport and work closely across clusters and functions
• Up to date understanding of key risk and control concepts, tools and trends relating to risk identification, rating and prioritization, mitigation and reporting
• Knowledge of regulatory environment
• Risk based thinking and analytical mind set
• Self-starter who can work independently
• Ability to multi-task and manage concurrent projects and deliverables
• Proficient in MS Suite of application

Education:

• Graduate degree, Master's degree preferred.

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In addition to salary, Citis offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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