At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

This position is a Global Information Security (GIS) Policy Exception Support Specialist on the BISO GIS Exception Management team. In this role, you will primarily be responsible for three main functions within the GIS Policy Exception Management space.

Key Responsibilities:
1) Define, drive, and deliver major components of GIS Policy Exception Quality Assurance (QA) routines including
Building/enhancing sustainable routines across all GIS Policy Exception types to detect and prevent non-compliance activities
Providing weekly non-compliance reporting/metrics
Partnering with GIS Metrics team to continuously enhance reporting functionality for Program and LOB trending and analytics

2) Provide Web Proxy (internet) Exception support including
Partnering with Sr. Web Proxy Exception Support and Transformation Lead and other technology SMEs designing the proxy rules and governance routines that improve the firms defenses against risks such as DLP and malware by reducing the amount of unrequested access to restricted websites
Assisting with researching, engineering, testing, implementing, communicating, and maintaining solutions supporting the Banks proxy infrastructure from an exception management/access perspective and designing secure solutions to meet customer/client needs while also reducing risk to the bank
Providing level 2 web proxy exception support to impacted employees across the bank, assisting in incident management discussions/bridge lines and providing both tactical and strategic solutions to reduce business impact while providing only the required access to employees to perform their business function

3) Management of GIS Policy Exception and Privileged Access Toxic Combination process including
Building/enhancing routines to manage and sustain process
Obtaining BISO approvals for BRE Exception requests for employees to maintain both sides of the toxic combination

Required Skills:
Experience with data analytics / data science including experience with Alterex, Tableu, and other reporting tools
Broad knowledge of Information Security technologies, techniques and processes with deep experience with Insider Threat and Web Proxy Infrastructure
Experience and hands on knowledge with Data Loss Prevention and Malware security controls
Experience leading complex technical projects, meeting target timelines, facilitating project meetings, authoring project documentation, issue resolution, and project resource identification
Demonstrable ability to self-direct project outcomes, with minimal supervision to achieve program goals
Excellent process design capability to improve overall efficiency, mitigate resource conflicts, and improve customer/client experience
Exceptional communication and customer support skills
Ability to build consensus and cooperation as well as to influence, interact and negotiate with senior leadership in the organization
Knowledge of change and project management methodologies and principles and the ability to integrate them into project design

This job will be open and accepting applications for a minimum of seven days from the date it was posted.

Shift:

Hours Per Week: