Location: Stone, Staffordshire, United Kingdom Job ID: R0033381 Date Posted: 2024-02-06 Company Name: HITACHI ENERGY UK LIMITED Profession (Job Category): Engineering & Science Job Schedule: Full time Remote: No Job Description: Seize this opportunity as a Senior Service Engineer within our Grid Automation Team in Stone, Staffordshire. A hybrid role, providing technical advice to customers, plus commissioning, installing, and testing of products/equipment including: Identifying and correcting more complex problems associated with start-up. Researching and recommending new product equipment upgrades to meet customer needs. Developing relationships with customers to secure future business. Including resolution of implementation queries and training customers on the features of the equipment they have purchased. Working in conjunction with the Power Grids Grid Automation Engineering Department to assist in the installation, commissioning and fault resolution of SCADA, RTU, communications Networks and Protection systems installed base. So, if you are looking for your next challenge we look forward to hearing from you! About the Role Work on an ‘on call Rota’ to provide out of hours emergency call out service to existing customers. Maintain the reporting and record system for customer problems, maintenance and fixes. Provide technical support to both customers and colleagues in evaluating technical requirements and answering associated technical queries. Assist Sales & Tendering to impart customer and site-specific experience and knowledge. Assist with customer approval activities such as Type Registration (standardization) and customer specific designs. Preparation of technical & test specifications, test reports, IEC61850 files and design drawings etc. To ensure compliance with Quality Management System, Safety Procedures and Accountancy Policies. Help to maintain customer spares and customer standby systems. Preparation of method statements, risk assessments for onsite work activities. Valued team member who is equally capable of lone working and working as a member of a team. Ensure conformity to the HAPG Electrical safety Management System. Understand the environmental risks associated with the business unit. A flexible working pattern as this role involves working away from home for periods of time. Works well with the wider HAPG team. Promotes HAPG technologies and values to customers. Interact with all customers to maintain or exceed their expectation of our services. Responsive to customer requests. Demonstrate logical engineering practices when under pressure. Your background Knowledge of SCADA & RTU’s. Basic knowledge of power transmission and distribution protection solutions. Customer focus and fluent in spoken and written English Security clearance disclosures / Full UK/EU car Driving License. HNC/HND in Electrical Engineering Working Knowledge of communication networks. Working knowledge of IEC61850. Working knowledge of the HAPG Power Grids Products Portfolio. Exceptional interpersonal skills National Safety Passport / National Grid BESC and competent person Valid GWO Certification So, if you are looking for your next challenge we look forward to hearing from you! Hitachi are pioneers in sustainable energy solutions at a time when it matters most. Hitachi brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future. That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges. Our people love technology – and they love making a difference. They have a passion for finding new solutions and working with brilliant colleagues. Every day they dedicate themselves to a huge range of exciting projects, contributing to the Hitachi vision around the globe. From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers. And there’s no shortage of opportunities for you to make a difference. Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting. To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons. E-mail us for data privacy inquiries or technical support.