Luxury Jewelry Retail Sales Associate

The full-time Jewelry Retail Associate at Hitched is responsible for providing customers with an excellent in-store shopping experience and overall customer service that the Hitched brand is known for. The role focuses on aiding upper management with driving showroom appointments and maximizing showroom sales as well as leading local marketing initiatives, ultimately delivering Hitched's key business objectives.

ESSENTIAL FUNCTIONS

• Demonstrate regular, dependable attendance and punctuality
• Complete setup and breakdown of the showroom floor on a daily basis
• Maintain a clean, sanitized, and organized showroom floor and storage room
• Maintain a sanitized, polished, and organized product display and try-on inventory
• Provide a warm welcome to customers and give them the Hitched overview
• Demonstrate knowledge of product and company to close sales and drive WOM
• Determine customers' needs based on preference, lifestyle, timeline, and budget
• Suggest additional merchandise such as silicone rings and wedding day gifts
• Maintain a positive and professional attitude throughout the appointment
• Facilitate the checkout process and package same-day purchases with care
• Invite purchasing customers to take a celebratory photo and congratulate them
• Handle all returns and exchanges courteously and professionally
• As a key-holder, open, close and ensure the showroom is properly secured

OTHER RESPONSIBILITIES

• Achieve monthly sales goals outlined by upper management
• Represent Hitched at ongoing wedding expos and industry events
• Collaborate with fellow employees on marketing and sales strategies
• Provide phone, email, and chat support through our customer service portal
• Show leadership ability and capacity for growth beyond the showroom manager role
• Support and advocate for other local partners (vendors, artists, charities, etc.)
• Perform other internal and showroom duties as needed

YOU ARE

• A passionate advocate of the Hitched brand
• Experienced in customer service. Retail and/or jewelry experience a plus
• Experienced in resolving unsatisfied customer issues or misunderstandings
• Experienced in basic face-to-face, phone, and email communication etiquette
• Experienced with Google Suite and comfortable with learning new software
• Able to demonstrate a track record of improving sales figures and other KPIs
• Knowledgeable of community events and other local happenings
• Someone who can work independently and bring new ideas to the table
• Available to work evenings and weekends on a full-time basis

WE OFFER

• $20.00 an hour pay with bonus opportunities
• 401(K)
• Medical, Dental, and Vision Insurance
• Paid Time Off
• Employee Discounts
• Onboard training in key business applications
• Positive and enjoyable work environment
• The ability for career advancement within the company
• Hitched is an equal-opportunity employer

• Support overall showroom experience, reporting to the Showroom Manager.

About Hitched

Hitched was founded by husband and wife, Chris and Stephanie Sammons, in 2018 as a way to provide couples with the convenience and affordability they found lacking at traditional jewelry stores. Our mission at Hitched is to provide our customers with a shopping experience that embodies everything a wedding band symbolizes - love, trust, partnership, and forever. Not only do we want you to love your ring, but we want you to love the process of shopping for it - which means trusting whom you are buying from and having the support you need while making one of the most special purchases of your life. We strive to form a lasting partnership with each and every one of our customers. From our thorough educational resources to our excellent customer service and lifetime warranty, we're here for you for the big day and forever after.