Company :

Job Description : 

JOB SUMMARY

***CANDIDATE MUST BE US Citizen (due to contractual/access requirements)***

Successful candidate will be able to effectively manage and maintain an enterprise-level data network focusing on security, wireless and monitoring tools such as Cisco ISE, Solarwinds, DNAC, Wireless Controllers and AP’s. Routing and switching experience is helpful.

Responsibilities include:
• working incident, problem and request tickets to completion
• performing changes in a production environment
• following all establish procedures
• gathering documentation fulfill audit requirements
• vulnerability management
• design and configuration of ISE, Wireless and monitoring tools 

ESSENTIAL RESPONSIBILITIES

• Serves on teams in clearly defining, with the customer, requirements, deliverables and timeframes. Escalates issues and makes recommendations to resolve them to the appropriate audience.
• Conducts root cause analysis to identify and resolve complex problems impacting IT Infrastructure.
• Develops and/or delivers technical training in complex technical areas.
• Completes project tasks to enable the on time, within budget and scope delivery of IT Infrastructure projects. 
• Assures compliance to required standards, procedures, guidelines and processes.
• Other duties as assigned or requested.

EDUCATION

Required

• High School Diploma or equivalent is required

Preferred

• None

EXPERIENCE

Required

• 1-3 years of experience in Information Technology

Preferred

• Knowledge of BGP, OSPF, and EIGRP routing protocols
• Good understanding of Cisco Wireless technologies, Cisco ISE, Cisco DNAC, Solarwinds.
• Proficient in LAN, WAN, MAN and/or VoIP architecture
• Good understanding of SDWAN architecture
• Ability to balance competing priorities and adjust as needed

Language (Other than English)

None

Travel Requirement

None

PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS

Position Type

Office-based

Teaches / trains others regularly

Occasionally

Travel regularly from the office to various work sites or from site-to-site

Rarely

Works primarily out-of-the office selling products/services (sales employees)

Never

Physical work site required

Yes

Lifting: up to 10 pounds

Constantly

Lifting: 10 to 25 pounds

Occasionally

Lifting: 25 to 50 pounds

Rarely

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.
Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.
As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 
Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability. 

EEO is The Law

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