25 Customer Service Representative Jobs in Hackensack, NJ
HMH HOSPITALS CORPORATION is Hiring a Customer Service Representative Near Hackensack, NJ
Our team members are the heart of what makes us better.
At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.
Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.
The Customer Service Representative, under the direction of the Customer Service Supervisor, is responsible for all customer service related inquiries across the Hackensack Meridian Health (HMH) network. Responsible for resolutions via telephone, correspondence, and direct patient contact, and for all assigned responsibilities that assist the Patient Accounting Department's departmental goals.
Qualifications:
Education, Knowledge, Skills and Abilities Required:
- High School diploma, general equivalency diploma (GED), and/or GED equivalent programs.
- Minimum of 1 year of experience in customer service.
- Exceptional customer care skills, including but not limited to active listening, compassion, written and verbal communication skills, and a professional phone voice.
- Strong time management and decision making skills.
- Possesses a true customer/patient first attitude, and a passion for assisting customer/patients by delivering a positive patient experience on every contact.
- Excellent computer and analytical skills.
- Strong attention to detail.
- Outstanding work ethic and strong adherence to shift schedule
Education, Knowledge, Skills and Abilities Preferred:
- Associate's degree or two years of college from an accredited college or university.
- In depth knowledge of the revenue cycle. (third party follow up, reconciliation, billing and other key areas of patient financial services)
- Experience in analysis of accounts in a hospital or physician environment.
- Knowledge of medical terminology, hospital systems, and insurance processes.
- Computer skills preferably including but not limited to Microsoft Office and/or Google Suite platforms.
- Bilingual in English/Spanish a plus.
- Prior hospital finance/billing experience is a plus.
- Prior call center environment experience is a plus.
- Prior collection experience is a plus.
- EPIC experience.
Licenses and Certifications Required:
- Successfully pass EPIC assessment completion within 30 days after Network access granted.
If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!
Job Summary
Full Time
Hospital
$41k-52k (estimate)
02/17/2024
08/22/2024
hackensackumc.org
EDISON, NJ
7,500 - 15,000
1888
NGO/NPO/NFP/Organization/Association
ROBERT CHARLES GARRETT
$1B - $3B
Hospital
Related Companies
About HMH HOSPITALS CORPORATION
HackensackUMC is a research and teaching hospital that provides inpatient and outpatient services.
The job skills required for Customer Service Representative include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
