77 Customer Service and Sales Representative Jobs in Honolulu, HI
HMSA is Hiring a Customer Service and Sales Representative Near Honolulu, HI
- Hybrid Work Environment - Must reside in Oahu**
Note: Individuals typically begin between the minimum to middle of the pay range
This position serves as the principal HMSA contact for prospective and current Oahu employers and members inquiring about small group health plans, individual plans, Medicare plans and USAble Life product options that are available through HMSA. This position supports HMSA's overall sales and service strategies. It requires knowledge of all small employer group plan benefits, individual plan benefits, Medicare plan benefits, group life, temporary disability insurance, government related health care laws and applicable rates to properly communicate a response that will satisfy HMSA customer inquiries.
Minimum Qualifications
- Associates degree, or two years related work experience; or equivalent combination of education and work experience.
- Strong written and verbal communication skills
- Strong customer servicing skills.
- Strong decision-making and problem analysis skills.
- Basic working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, Outlook, and PowerPoint.
- Active license with the state of Hawaii Department of Commerce and Consumer Affairs or pass all four sections of the state licensing examination within three months of hire date. Having an active license to sell Health, Life and Group Insurance products in the state of Hawaii is a condition of employment.
- Performance
- Meet established marketing plan goals, and achieve annual sales revenue and membership growth objectives by effectively promoting and closing prospective sales opportunities.
- Perform quick and efficient transaction fulfillment of telephone calls or email from prospective or current HMSA employer groups and members.
- Proactively promote HMSA and USAble product options and meet established HMSA and USAble sales goals.
- Protect HMSA's market share through the successful renewal and retention of assigned accounts.
- Document all prospect inquiries, outcomes, and follow up on sales enrollment opportunities via the telephone or in writing.
- Prepare proposals for new small group, new individual plans, Medicare plans, plan upgrades, and additions and modifications to existing plans.
- Support phone inquiries for senior plan sales during annual enrollment period.
- Meet goals, sales and retention quotas, and minimum activity standards.
- Relationships
- Serve as the "face of HMSA" to provide HMSA products and servicing to our small business, individual plan, and Medicare plan customers.
- Coordinate problem solving associated with group and member inquiries.
- Manage internal and external customer relationships to ensure that employer/member product and servicing needs are identified and addressed.
- Expand relationships with groups through the sale of new products.
- All employees are assigned to health, and product fairs and public service events throughout the year, to represent HMSA at public events.
- Administrative
- Maintain accurate records of all account activity and provide management with a weekly report on sales opportunities, proposals, jeopardy/lost accounts, sales activities, and servicing issues.
- Other Duties/Functions
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
Job Summary
Full Time
Ambulatory Healthcare Services
$38k-48k (estimate)
05/04/2023
11/23/2024
hmsa.com
LIHUE, HI
1,000 - 3,000
1938
NGO/NPO/NFP/Organization/Association
BENNETT JACOBY
$1B - $3B
Ambulatory Healthcare Services
Related Companies
About HMSA
Hawaii Medical Service is a health insurer service provider.
The job skills required for Customer Service and Sales Representative include Problem Solving, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service and Sales Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service and Sales Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service and Sales Representative positions, which can be used as a reference in future career path planning. As a Customer Service and Sales Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service and Sales Representative. You can explore the career advancement for a Customer Service and Sales Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service and Sales Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service and Sales Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service and Sales Representative job description and responsibilities
The best CSRs are genuinely excited to help customers.
04/11/2022: Saint Cloud, MN
They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
04/24/2022: Allentown, PA
Customer service representatives also have access to responses for the most commonly asked questions and to specific guidelines for dealing with requests or complaints.
03/15/2022: Boca Raton, FL
Workers must be patient and polite, especially when dealing with difficult or angry customers.
03/14/2022: Santa Ana, CA
Support agents should have sound knowledge of the product/service which will help them suggest a solution to the customer right away.
05/01/2022: Salisbury, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service and Sales Representative jobs
Understand the customer’s expectations.
05/08/2022: Portsmouth, NH
Consider a professional certification.
04/04/2022: Harrisburg, PA
Measure and analyse customer feedback.
05/20/2022: Evansville, IN
Ability to use positive language.
04/24/2022: Santa Rosa, CA
Deliver fast, effective resolutions.
04/21/2022: Nashville, TN
Step 3: View the best colleges and universities for Customer Service and Sales Representative.
Similar Jobs
Popular Articles
