Floor Attendant - American Airlines FlagshipLounge

** Floor Attendant - American Airlines Flagship Lounge**

**Summary**

The Flagship Floor Attendant is responsible for cleaning and maintaining the dining and/or buffet area within the lounge and serving guests food items, following all established service and guest experience standards.

**Essential Functions**

* Ensures all food and beverages are arranged to established service standards

* Sets up, stocks, cleans and maintains food and beverage offerings

* Maintains all coffee and beverage services

* Maintains standards of service and guest experience

* Serves and responds to the food and beverage needs of guests

* Uses tray for all guest service

* Maintains in-depth knowledge of products on hand

* Clears, cleans and sanitizes tables, seats, dining area and buffet area

* Maintains food temperature

* Provides comprehensive floor presence

* Occasionally assists with basic food preparation (e.g. warming up soup, operating panini press)

* Follows all established rules and sequence of service and dining etiquette standards

* Ensures a positive guest experience for all customers and resolves customer complaints in a manner consistent with policy, and with customer satisfaction in mind

**Minimum Qualifications, Knowledge, Skills, and Work Environment**

* Requires at least 4 years of closely related work experiencing, including experience servicing customers in a premium airport lounge or closely related food and beverage establishment

* Requires ability to demonstrate tact and discretion in interactions with premium clientele

* Requires ability to maintain a presentable and polished appearance in keeping with service standards for premium clientele

* Requires ability to work long hours, while standing.

* Possess strong sanitation habits.

* Requires ability to provide strong customer service

* Ability to multi-task and ability to interact with customers and coworkers in a friendly, enthusiastic and outgoing manner

Equal Opportunity Employer (EOE) Minority/Female/Disabled/Veteran (M/F/D/V) Drug Free Workplace (DFW)

At HMSHost, we know our success is based on **earning the trust and loyalty of our people**. We commit to providing a work experience that **earns your loyalty**, provides a place where you **feel like you belong**, work you can be **proud** of, a place to **have fun, earn money**, and have the **opportunity for advancement**. We support this with competitive wages, robust benefits and recognition for a job well done.**Apply for Floor Attendant - American Airlines Flagship Lounge**

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