Administer loan programs at HWS and provide a high level of student focused customer service. Provide personal and financial aid application to students and parents. Assist in the administration of the financial aid program.

Essential Responsibilities:

• Build a cooperative relationship with parents and students, other university offices and the community at large.

• Administration and maintenance of the POSSE, HEOP, NYS TAP and other state loan programs.

• Outreach to potential transfer student application review, packaging, verification and appeals processing; assist with first year students as needed.

• Provide individual assistance and counseling for HEOP and HEOP students, including annual forms workshops and individual appointments and state reports.

• Remain current with knowledge and use if institutional software (PowerFAIDS, ELM, EDconnect, NYSHESC, Peoplesoft, and Web Client).

• Review and administration of office wide communications.

• Insure compliance with all federal and state regulations pertaining to the administration of financial aid.

• Assist with the development and maintenance of office philosophies, policies, procedures and on-going maintenance of the HWS financial aid webpage.

• Administration of office tasks such with answering phones, postal mail, voicemail and FA office email.

• Attend on and off campus events as needed including occasional Saturdays and/or evenings.

• Other duties as assigned.

Other Information:

This is a full-time, 12-month, benefits-eligible position. This position description is not all-inclusive as other tasks or responsibilities may be assigned. Work hours are 8:30 a.m. to 5 p.m. during the academic year, with a possible shortened workweek during the scheduled summer hours’ time period. The annual salary for this position is $58,550.

The candidate should have Bachelor’s degree with 1-3 years direct experience in financial aid preferred. Experience in and knowledge of computer systems, preferably PowerFAIDS, ELM, EDConnect, Slate, FTP and Microsoft Office would be helpful. Detail oriented person with ability to interpret and understand policy. Individual should have a strong sense of initiative and a willingness to learn and adapt to change. Must have ability to prioritize many varied functions within a deadline driven environment.