16 Operations Coordinator Jobs in Richmond, VA
Hobbs & Associates, Inc. is Hiring an Operations Coordinator Near Richmond, VA
Job Location: Richmond, VA
Reports To: Operations Administration Leader
FLSA Status: Exempt
Job Type: Full Time
The primary goal of this position is to contribute to the success of the company by providing internal support to our team of HVAC Service Technicians. Under the supervision of the Operations Administration Leader, the Operations Coordinator will serve as both the internal support and the scheduler for the Service Technicians. The Operations Coordinator will manage resources including equipment and people for the successful service contracts with our customers.
ResponsibilitiesThis role is responsible for the following:
- Provide customer coordination and scheduling for service request received through our Service phone line and email.
- Support the customer service process by working extensively with all departments as necessary.
- Provide superior customer service to both external and internal customers by exceeding their expectations by communicating clearly and effectively.
- Coordinate equipment startup and service with our Service Technicians and Customers.
- Provide timely project documentation to HVAC Technicians in response to customer equipment startup requests.
- Complete required data entry for the purposes of billing to the customers and documenting warranty claims.
- Manage material procurement with manufacturers, ordering, release, and warranty management.
- Follow up consistently to complete assigned duties.
- Coordinate the transportation movements of the Technician teams.
- Provide quotes for customers
- Forecast workload
- Que Completed Work Orders for Invoicing
- Keep Operations Work in Progress up to date.
- 2 years’ experience dispatching teams and/or similar scheduling.
- Must demonstrate excellent communication skills and a positive and friendly customer service manner.
- Must demonstrate an ability to multi-task and prioritize day-to-day responsibilities.
- Must be a detail-oriented, organized, results-driven individual with the ability to work well in a fast-paced environment.
- Required to use computer software and must be adept at learning new systems and tools. Geographical knowledge of service area or map reading skills is an additional requirement.
- HVAC parts/equipment experience preferred.
- Time Management- Uses time effectively and efficiently. Values time. Concentrates efforts on the more important priorities. Gets more done in less time than others. Can attend to a broader range of activities.
- Conflict Resolution- Steps up to conflicts, seeing them as opportunities. Reads situations quickly. Good at focused listening. Can hammer out tough agreements and settle disputes equitably. Can find common ground and get cooperation with minimum noise.
- Interpersonal Skills- Relates well to all kinds of people, up, down, and sideways, inside and outside the organization, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact, can diffuse even high-tension situations comfortably.
- Planning- Accurately scopes out the length and difficulty of tasks and projects, sets objectives, and goals and breaks down work into the process steps necessary to get things done.
- Action Oriented- Enjoys working hard. Is action-oriented and full of energy for the things seen as challenging. Seizes more opportunities than others. Reacts quickly to critical situations.
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
- EAP
- Pet Insurance
- STD/LTD
- Critical Illness/Accident
- PTO
- Employee Development
Hobbs & Associates provides heating ventilation and air conditioning (HVAC) products and engineering services to commercial and industrial building contractors, architect-design firms, and business owners. We work with our business partners to create enduring community infrastructure such as schools and colleges, hospitals, military and municipal structures, entertainment venues, hotels, and multi-family housing.
Job Summary
Full Time
Business Services
$66k-89k (estimate)
06/04/2024
08/02/2024
TAHLEQUAH, OK
100 - 200
1977
JOHNNY L HOBBS
$10M - $50M
Business Services
Related Companies
If you are interested in becoming an Operations Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Operations Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Operations Coordinator job description and responsibilities
Operations coordinators are responsible for the management of all departments as a whole.
03/04/2022: Lebanon, PA
Operations Coordinator must have excellent communication and organizational skills and the ability to resolve problematic situations quickly with a good eye for detail since they are responsible for many administrative tasks.
02/18/2022: Petersburg, VA
Operations Coordinator typically works with a number of professionals across an organization, and they are supervised by an Operations Manager who assigns tasks as needed.
03/09/2022: Gainesville, FL
Event planning, project management assistance, and administrative chores are among a few responsibilities of the Operation Coordinator.
01/05/2022: Denver, CO
Operations Coordinator will bring a strong project management and business acumen, coupled with market-place knowledge and a high level of operational savvy.
01/21/2022: Dayton, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Operations Coordinator jobs
The Operations Coordinator will also be tasked with managing customer claims and tracking employee milestones.
12/13/2021: Lima, OH
Ensure the Success of the Plan through Assessment, Accountability, and Recognition.
02/11/2022: Anaheim, CA
Excellent problem solving and conflict resolution skills.
12/21/2021: Newark, NJ
Strong analytic and organizational skills, with experience using Excel and other software a definite asset.
12/15/2021: Harlingen, TX
Be able to set priorities, strategic goals and achieve them within the agreed upon timeline.
02/22/2022: Rock Island, IL
Step 3: View the best colleges and universities for Operations Coordinator.
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