81 Customer Service Manager Jobs in Agawam, MA
Hobson Associates is Hiring a Customer Service Manager Near Agawam, MA
Why You’ll Love Working Here:
- Family-like culture with an emphasis on work/life balance, job stability, and teamwork.
- Employees are celebrated for their diversity and dedication.
- Hard work and talent are recognized and rewarded.
About the Customer Service Manager role:
They are seeking a Customer Service Manager (CSM) to lead the a team of 15. The CSM will build a skilled and cohesive team while partnering with sales to retain business.
The right individual has:
- Associate or bachelor’s Degree preferred; equivalent work experience required.
- 5 years of managerial experience with proven results.
- Strong management, motivational, and training skills.
- Good judgment and decision-making abilities.
- Attention to detail to exceed customer expectations.
- Proficient in Microsoft Office.
- Excellent communication skills.
You’ll receive:
The company offers a comprehensive compensation package including health and dental coverage starting on day one, profit sharing, a 401(k) match, paid time off, and more.
- Seize this opportunity to advance your career with them. Let's discuss your future with this industry leader!
Job Summary
Full Time
Business Services
$126k-164k (estimate)
06/08/2024
08/01/2024
hobsonassoc.com
CHESHIRE, CT
25 - 50
1973
Private
DAN CAHILL
<$5M
Business Services
Related Companies
About Hobson Associates
Hobson Associates is an executive recruitment firm for technology, life sciences, insurance, manufacturing and renewable clean energy industries.
The job skills required for Customer Service Manager include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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