We are looking for a
Service Liaison

to join the
Hoffman Auto Group family!

Check out what our technicians have to say about the culture at Hoffman Auto Group.

Role Purpose

The Service Liaison is responsible for scheduling appointments and communicating with Service customers. The Service Liaison will also provide assistance to the Service team and perform various lot attendant responsibilities, as well as general light maintenance.

Leadership

This position does not lead others.

Core Accountabilities

• Promptly and professionally answer inbound calls with the goal of providing an exceptional client experience resulting in a scheduled reservation with service team.
• Keep current with service specials, all direct mail pieces, and recall notices from the manufacturer.
• The ability to work flexible hours, to possibly include Saturdays.
• Being punctual to work and when returning from lunch and break with a full adherence to set schedule.

Competencies and Qualifications

• High School Diploma
• 1-2 years’ experience in a customer service orientated environment preferred
• Can adapt and embrace change with an internal and external customer centric mindset
• Act as an advocate for teammates and have a strong commitment to technology advancement
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.