How your role affects the success of the team:

As the Toyota BDC specialist you will play a crucial role in the success of the automotive sales & customer service of the team. You will focus on managing customer interactions, fostering leads, and maintaining relationships through incoming calls, internet leads, text messages, lease renewals & orphan customers. You will also contact current and potential customers regarding special sales campaigns and offers.

What you'll do:

1. Ensure contact and follow-up procedures are followed per written guidelines for Internet leads, orphan customers, unsold showroom visits, phone-ups and lease renewals; recording data properly.

2. Conduct long-term follow up (beyond 90 days) for internet leads, sales calls and floor-ups that are not being attended to by Brand Specialist.

3. Complete sales technique, lead management software & vehicle product knowledge training.

4. Meet objectives for appointment setting and vehicle deliveries.

5. Maximize lead management capability by integrating creativity with manufacturer sales programs, offering alternative choices and following up to all extents necessary.

6. Assign and ensure timely & accurate responses for all internet leads, text leads, etc.

7. Answer all sales calls ensuring accurate recording of activity in CRM and enter complete and accurate customer information and interaction notes into CRM.

8. Assist Sales Management in evaluating 3rd party lead providers in order to make recommendations as necessary.

What you'll have:

1. High School Diploma

2. 1-2 years’ experience in the automotive industry or customer service orientated environment preferred

3. Possesses effective communication skills: oral, written, listening.

4. Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Come join the Hoffman Auto Group family and embark on a rewarding career that offers opportunities for advancement and skill development!

Job Type: Full-time

Pay: $45,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Opportunities for advancement
• Paid time off
• Paid training
• Referral program
• Vision insurance

Experience level:

• 1 year

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift

Supplemental pay types:

• Commission pay
• Monthly bonus

Experience:

• retail sales: 1 year (Required)

Ability to Commute:

• West Simsbury, CT 06092 (Required)

Ability to Relocate:

• West Simsbury, CT 06092: Relocate before starting work (Required)

Work Location: In person