We are looking for a

Business Development Specialist

to join the Hoffman Auto Group family!

Check out what over 100 years of trust looks like in our culture!What does a Business Development Specialist at Hoffman Auto Group do?

Role Purpose

Generate sales appointments and vehicle sales opportunities through proper handling of incoming calls, internet leads, text messages, lease renewals & orphan customers. Contact current and potential customers regarding special sales campaigns and offers.

Leadership

This role does not manage others.

Core Accountabilities

• Ensure contact and follow-up procedures are followed per written guidelines for Internet leads, orphan customers, unsold showroom visits, phone-ups and lease renewals; recording data properly.
• Conduct long-term follow up (beyond 90 days) for internet leads, sales calls and floor-ups that are not being attended to by Brand Specialist.
• Complete sales technique, lead management software & vehicle product knowledge training.
• Meet objectives for appointment setting and vehicle deliveries.
• Maximize lead management capability by integrating creativity with manufacturer sales programs, offering alternative choices and following up to all extents necessary.
• Assign and ensure timely & accurate responses for all internet leads, text leads, etc.
• Answer all sales calls ensuring accurate recording of activity in CRM and enter complete and accurate customer information and interaction notes into CRM.
• Assist Sales Management in evaluating 3rd party lead providers in order to make recommendations as necessary.

Competencies and Qualifications

• High School Diploma
• 1-2 years’ experience in the automotive industry or customer service orientated environment preferred
• Possesses effective communication skills: oral, written, listening.
• Works well with customers, promotes a positive image of the company, strives to solve issues raised by customers.

Hoffman West is home of the dream ride warm up event where we partner with the Hometown Foundation, a nonprofit organization that raises money to support a broad range of programs that meet community needs. This is just one example of our community partnerships that you would experience when you are part of the Hoffman Auto Group family. Click here to check out last year's Dream Ride warm up event partnered with the Hometown Foundation.