Description
Hogan Hospitality Group is assisting the Fairfield Inn & Suites Oakland Hayward with identifying and hiring an exceptional General Manager.
The hotel features beautiful guestrooms, and only minutes away from some of the bay areas sought after attractions including Oakland International Airport, Oracle Arena, Jack London Square and Cal State East Bay just to name a few.
We are seeking a hands-on, high-energy Hotel General Manager with strong operations management and Marriott brand experience. In this key leadership role, you will have the opportunity to drive great business results by utilizing your excellent business skills and ensuring the delivery of great guest service!
The General Manager oversees all hotel business including operations, service delivery, revenue management, sales, and financial results. You will provide hands-on leadership in facilitating guest experiences that exceed expectations, while revenue is maximized, and expenses are effectively controlled.
Responsibilities
•Establish daily priorities, direct operations, and ensure all guest services run smoothly and efficiently.
•Ensure full compliance with hotel operating controls, policies, procedures, and service standards.
•Lead all key property issues including capital projects, maintenance, improvements, etc.
•Resolve guest complaints and oversee the subsequent service recovery.
•Responsible for the preparation and subsequent achievement of the hotel operating budget by managing the ongoing profitability of the hotel, ensuring revenue and guest satisfaction targets are met.
•Ensure all decisions are made in the best interest of the hotel.
•Manage hotel staff and human resources related matters.
Qualifications
•Must have a minimum of three years' experience as a Marriott general manager.
•Must have a full understanding of brand standards adherence and compliance.
•Must be highly motivated, and self-directed, with strong initiative and a desire for success.
•Exceptional guest service and guest recovery skills are required.
•Must possess strong computer skills including Outlook, Word, and Excel.
•Must be a positive leader with a high level of emotional intelligence
•Must possess outstanding verbal and written communication skills and communicate with diplomacy and tact.
•Must have a thorough understanding of P/L, budgets, and best accounting practices.
Applicants must possess Marriott general manager experience.