Job Summary

Coordinates over the road maintenance failures over the phone. Works with customer drivers to ascertain their issue and either resolve the issue to get the truck back running safely or coordinate next steps.

Essential Duties and Responsibilities

• Assists drivers with roadside failures.
• Reviews work orders to assess failures.
• Ensures the repair procedure is properly documented.
• Maintains maintenance daily planner and work orders.
• Communicates with customers throughout maintenance breakdown.
• Other duties as required.

Requirements

• High School Diploma or GED preferred
• 2 years troubleshooting maintenance issues
• 2 years customer service experience
• Strong listening skills with the ability to ascertain and diagnose issues through questions
• Strong written and verbal communication skills
• Proficient in using computer applications
• Experience in transportation industry preferred