150 Customer Service Representative Jobs in Boise, ID
HOJ Innovations is Hiring a Customer Service Representative Near Boise, ID
About UsIdaho Material Handling is a full line material handling distributorship with locations in Boise and Idaho Falls, ID. IMH is an integral part of a larger engineering and material handling company, HOJ Innovations, with headquarters in Salt Lake City, UT. Offering total warehouse solutions, we are involved in all aspects of the material handling business including lift trucks, pallet racking & shelving, dock equipment and overhead cranes and conveyors. As a full line material handling dealer, we employ the region’s largest service staff and equipment fleet dedicated to equipment installation and onsite repairs and service support. At HOJ we believe exceptional results are achieved by exceptional people doing exceptional things. As a IMH/HOJ team member, you will be responsible for promoting our vision, cultural values, and safety guidelines while supporting all that has made IMH & HOJ Innovations a leader in the material handling equipment and service industry. To find out more about our company and what we do, visit our website at www.hoj.net. We look forward to hearing from you!
Essential Duties And Responsibilities
- Pursue new business and develop key existing accounts by visiting customer facilities or contacting by phone.
- Promote and sale Planned Maintenance (PM) contracts on a variety of industrial and warehouse equipment.
- Act as a primary customer contact for all product support needs by working directly with the service managers, technicians and parts staff.
- Provides quotes for service agreements on a variety of industrial and warehouse equipment including forklift equipment, overhead cranes & automated conveyor systems.
- Answer customer questions regarding operation safety issues and maintenance intervals.
- Investigates and resolves customer problems with orders placed and warranty issues.
- Follow-up with customers after maintenance and completed repairs to increase customer satisfaction and retention.
- Generate leads for service or equipment/device upgrades.
- Promotes service and product features to customers, quotes prices and credit terms, and prepares sales orders for orders obtained.
- Tracks equipment orders sold for potential preventative maintenance, service, or aftermarket sales.
- Work with salespeople, operations managers and service technicians regarding PM issues (questions on pricing, problems, etc.).
- Submits weekly activity/call reports concerning customer-related activities for quotes, orders, new business, and problems concerning customer/vendor relationships.
- Monitor delinquent PMs and assist with problem accounts.
- Consult & problem solve to enhance the Company’s position in existing & target accounts.
- Implements strategic sales plans to accommodate corporate goals.
- Assist with warranty issues by submitting, tracking, and closing claims to ensure both customer and company needs are being met.
- Additional responsibilities as assigned.
- High School Diploma/GED
- 3-4 years progressively related experience in industrial equipment sales preferred
- Demonstrated expertise in industrial sales/customer service capacity
- Strong organizational, communication, interpersonal, and customer relation skills
- Able to operate equipment for demonstration purposes
- Able to handle a variety of situations encountered during sales process
- Intermediate computer skills in MS Office and Outlook required
- Analytical/mathematics skills are essential
- Capable of handling multiple priorities and tasks
- Basic mechanical understanding of material handling equipment and the ability to identify by sight and by name the parts of an industry related piece of equipment
- Must be a self-starter with good time management, planning, and organizational skills with a commitment to detail
- Positive attitude and ability to comply with company policies and procedures
- Consistently maintain the highest standards in serving the customer’s needs, including but not limited to, handling customer issues and complaints
- Maintain and strengthen customer relationships by acting professionally and as a representation of the company values
- Must have a valid drivers’ license with a good driving record
- Must have U.S. Work Authorization
- Must be able to pass background checks and random drug screenings
- Competitive base salary
- Comprehensive total compensation program profit sharing bonuses
- Paid Holidays and Paid Time Off
- Excellent insurance benefits including medical, dental, vision, life and short-term disability
- Generous employer dollar match to HSA and 401k Retirement Accounts
- Dedicated to a military friendly environment (Veterans are highly encouraged to apply)
- Company-wide commitment to promoting a strong work/life balance
- Our Website: www.hoj.net
- Our YouTube page: www.youtube.com/c/HojEngineeringSalesCoIncSaltLakeCity
- Our Facebook page: www.facebook.com/HojInnovations
Salary: Depends on Experience
Experience: Relevant 3 years (Preferred)
License: Valid Driver’s License (Required)
Work Authorization: United States (Required)
We are committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Job Summary
Full Time
Business Services
$37k-47k (estimate)
06/21/2024
07/15/2024
hoj.net
TAYLORSVILLE, UT
25 - 50
1964
PETER HOJ
$5M - $10M
Business Services
Related Companies
The job skills required for Customer Service Representative include Customer Service, CSR, Products and Services, Customer Satisfaction, Customer Relationship, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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