207 Customer service coordinator Jobs in Richmond, VA
Holiday Barn Pet Resorts is Hiring a Customer service coordinator Near Richmond, VA
What do we do at Holiday Barn Pet Resorts? We get the opportunity, every day, to care for, play with, and be an integral part of the lives of thousands of Richmond's pets and their families.
Our business provides safe, happy lodging for vacationing pets while they need to be away from their families. We also offer fun, energized playgroups for dogs to enjoy through our Doggie Day Care.
Our Pet Grooming department is "paw-excellence" as we provide pets nice sudsy baths, pedicures, stylish haircuts and anti-shedding treatments.
Dogs who need some new manners or are looking to get a higher education can receive the professional training services of our dog trainer.
Equally important, all Pack members at Holiday Barn work together for a common set of company values and mission of "Creating Joy in the lives of pets and their families".
What is our Customer Experience Supervisor / Coordinator position like at Holiday Barn?
The Customer Experience Supervisor / Coordinator ensures that positive communication and representation of our company is maintained so that we can consistently provide high level services for our furry guests.
The focus day-to-day is delivering the best customer service experience at each point of contact, but we realize that this success happens well before the customer arrives at our business.
Our Customer Experience Coordinator is an intuitive part of our "pack" and integrates our Holiday Barn values into all customer interaction points throughout all departments.
Some Responsibilities
- Positive, engaging, knowledgeable and reassuring interactions with our customers, both in our lobbies and on the phone.
- Training and mentoring of new pack members
- The Coordinator is a valuable leader within the Customer Experience Pack and the entire company. The Coordinator works within the Customer Experience team as both a member and a leader.
- Monitor company performance and make recommendations to the Customer Experience Manager, the Facility Manager and the Head of the Pack.
- Have fun! We get to play with dogs and cats every day at one of Richmond's oldest, largest and most award winning pet resorts.
This workplace is typified as moderately physically demanding - lots of walking, lots of standing, dogs barking, lifting of pets up to 50lbs, handling active pets, working with cleaning chemicals, pet related allergens.
Requirements
- 2 years work experience in the customer service field
- High School diploma
- Prior supervisory experience leading a team
- Data entry skills and proficiency with Windows applications
- Strong leadership skills
- Strong communication skills
- Basic pet knowledge
- We are a resort, busiest on weekends and holidays. Candidates must be willing to work weekends and major holidays.
Holiday Barn will provide : competitive compensation, access to company sponsored health benefits, personal leave time and ability to grow within a company that insists on high values for our customers and employees.
Holiday Barn is a drug free workplace.
We have an immediate opening for a full time Customer Experience Supervisor at our Midlothian location at 614 Johnston Willis Drive.
Last updated : 2024-08-30
Job Summary
Full Time
Consumer Services
$94k-134k (estimate)
09/01/2024
11/29/2024
holidaybarn.com
GLEN ALLEN, VA
50 - 100
1972
PAGE E HUGHES
$10M - $50M
Consumer Services
Related Companies
About Holiday Barn Pet Resorts
Holiday Barn creates joy in the lives of pets and their families! We offer Dog Vacations, Cat Vacations, Dog Day Camp, Grooming and Dog Training. At Holiday Barn we know that a well-trained and friendly pack is our strongest asset. But it sure helps to have two of the most well-designed pet resort facilities in the country! In fact, many pet care organizations have used Holiday Barn as a model and inspiration for the construction of their facilities. Dog Day Camp is an action-packed day care program which keeps your dog busy and happy all day. You can pursue your career and other activities wi...thout feeling guilty about leaving your dog home alone. Your dog will love our state-of-the-art facilities and our well-trained, professional and friendly staff. When you select Camp Holiday Barns doggie day care for your day care needs, you can take advantage of all of our unique services like our spa and training programs. We are prepared to become your partner in raising a happy and healthy dog. We are proud to offer the services of two of the nations top Certified Professional Obedience Trainers; Melanie Benware and Amanda Nepomuceno. They are graduates of the prestigious Tom Rose School of Professional Dog Training. While in school their focus was on obedience, dog behavior, AKC competition, agility, narcotic detection and tracking. Melanie and Amanda are dedicated to strengthening the pet/owner bond and pet behavior modification.
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The job skills required for Customer service coordinator include Customer Service, Communication Skills, Leadership, Data Entry, Customer Interaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer service coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer service coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer service coordinator positions, which can be used as a reference in future career path planning. As a Customer service coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer service coordinator. You can explore the career advancement for a Customer service coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
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The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
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Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
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CS coordinator may also provide the clients with product and service knowledge.
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The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
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The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
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Step 3: View the best colleges and universities for Customer Service Coordinator.
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