The Operations Coordinator provides the necessary support to the Operations Manager and team. This individual will handle a variety of tasks that ensure the smooth daily operations of the business. Their tasks include but are not limited to performing administrative duties and assisting with projects. To be successful as an operations coordinator, you should be able to resolve problematic situations efficiently and have excellent communication and organizational skills.

Responsibilities:

• Works under the direction of the Operations Manager to assist in ensuring the Operations team meets current and future business requirements
• Assisting with the management of daily operational activities
• Performing administrative tasks as assigned by the Operations Manager
• Track, organize, and maintain sample library inventory
• Assist with the onboarding of new employees to the team
• Enter product and order information into the company database
• Answer client questions regarding their account or sales products
• Assisting with project management and resolving issues
• Work with staff members from other departments such as marketing, research/design, warehouse, and customer service to optimize sales
• Manage internal and external client relations
• Prepare and maintain operations documents and reports
• Other duties as assigned

Skills:

• Associate degree in Business or related field and 6 months previous experience in an operations-related role; or High School degree and 2 years previous experience in an operations-related role
• Robust computer skills with a high proficiency in Excel
• Experienced in tracking data
• Great time management, organization, multi-tasking, and prioritization abilities while being committed to excellence
• Skilled in office management or an administrative role
• Dedication to providing great customer service
• Excellent communication and interpersonal skills, including the ability to speak with all levels of customers, guests, vendors, and team members, both in written and verbal form
• Experience with some or all the following applications a plus: Sage, Sage CRM, CIMCloud, and/or Google 360 Showroom
• Keen attention to detail and efficient problem-solving skills
• Proven data entry skills
• Self-starter with a strong work ethic and an eagerness to learn

Working Conditions

• Office environment
• Ability to sit and work at a computer for extended periods
• Ability to lift and/or move up to 30 lbs.*
• Periodic weekend or evening work as needed

*HBL will provide training and personal protective equipment as necessary