About the Role

As an Assistant Manager at our hotel, you will support the General Manager in all aspects of hotel operations to ensure an exceptional guest experience. You will assist in managing staff, budgets, and special events while maintaining a high level of customer satisfaction.

Responsibilities

• Oversee daily hotel operations and ensure guest satisfaction
• Assist in managing and training staff, including hiring and scheduling
• Coordinate with housekeeping, maintenance, and front desk departments to ensure smooth operations
• Manage budgets, financial plans, and projections
• Create and implement strategies for increasing revenue and occupancy
• Coordinate and supervise special events, meetings, and conferences
• Maintain compliance with hotel policies, safety regulations, and labor laws
• Provide exceptional customer service to guests and address any concerns or complaints

Requirements

• Proven experience as an Assistant Manager or similar role in the hospitality industry
• Excellent communication and leadership skills
• Strong organizational and time-management abilities
• Ability to problem-solve and make decisions under pressure
• Proficient in Microsoft Office and hotel management software
• Bachelor's degree in Hospitality Management, Business Administration, or related field preferred
• Flexibility to work evenings, weekends, and holidays as needed

Join our team and help us exceed our guests' expectations!

Job Types: Full-time, Part-time

Pay: $12.90 - $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• Night shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 3 years (Required)

Ability to Commute:

• Cleveland, MS 38732 (Required)

Work Location: In person