JOB PURPOSE

Maintenance Assistant supports the Chief Engineer in maintaining overall appearance and working order of the hotel. This position must be able to work independently as well as with others. The Assistant Maintenance position requires overall maintenance knowledge and trouble shooting ability with skills in painting, HVAC, carpentry, equipment, and proper tool usage.

Service Culture

We strive to be a company that consistently delivers excellence to our customers, team members, and owners through intelligent work, involvement and a passion for providing hospitality.

SPECIFIC RESPONSIBILITIES

Financial:

• Assist Chief Engineer keeping inventory of parts and supplies while minimizing waste.

• Assist timely completion of projects within budget.

• Secure all tools and equipment to avoid damage or theft.

• Complete all maintenance work orders in a timely manner to avoid revenue loss and maintain guest satisfaction.

People:

• Ability to relate well to hotel guests and team members. Must be personable, enthusiastic, self-motivated and able to work independently.

• Maintains a clean, safe, hazard free-work environment at all times.

• Assist team members with daily responsibilities.

• While in all public areas of the hotel, be sure to acknowledge all guests and greet them with a smile.

Guest Experience:

• Works closely with other departments to achieve maximum guest satisfaction.

• Completes all preventative guest room work orders in a timely fashion to provide the highest possible service.

• Courteously and promptly responds to emergency work orders, while guests are in-house.

• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.

• Communicates completed work orders to Guest Service Agents.

Safety Awareness:

• Maintain safety by adhering to stated safety policies, responsible to report all accidents immediately. Support all safety programs. Proceed with caution when walking on slippery floors and in congested areas. Ensure that proper safety instruction is given before operating any equipment.

• Properly uses equipment and tools provided by the hotel so we eliminate injuries and prevent accidents.

• Properly uses Personal Protective Equipment as specified during training.

ACCOUNTABILITY

This job is a Maintenance Assistant position within a full-service hotel. This position reports directly to the Chief Engineer of the hotel who reports in-directly to the General Manager. Maintenance Assistant may be responsible for on call status as necessary.

QUALIFICATIONS AND REQUIREMENTS

Knowledge:

Position requires High School Diploma or two years of experience in general building maintenance and/or construction or equivalent combination of education and experience. General expertise in plumbing, electrical, mechanical and carpentry fields may be required.

Physical:

• While performing the requirements of this job, the associate is regularly required to walk, use hands to finger, handle or feel objects, tools, or controls, and talk and hear. Requires the associate to lift and/or move up to 80 pounds. The associate is required to stand, climb or balance, stoop, kneel or crouch. May work in extremely warm or cold temperatures.

Job Type: Part-time

Pay: $15.00 - $17.00 per hour

Expected hours: 16 – 32 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Opportunities for advancement
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• Monday to Friday
• Weekends as needed

Experience:

• Maintenance: 1 year (Preferred)

License/Certification:

• Driver's License (Preferred)

Ability to Commute:

• Concord, NH 03301 (Required)

Ability to Relocate:

• Concord, NH 03301: Relocate before starting work (Required)

Work Location: In person