Do you have a passion for service and love to put a smile on people’s faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You’ll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay.

Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today! Compensation :

$12 - $15 hourly

Responsibilities :

• Greet, check-in, and check out guests when they arrive and leave the premises, distribute keys and room assignments, and record credit card information
• Field customer complaints when necessary
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Perform regular bookkeeping duties : make sure hotel guest information is current and correct
• Communicate with housekeeping to make sure guest rooms are ready
• Greets, registers, and assigns rooms to guests.
• Handles confidential information, including guest records, with a high degree of integrity.
• Promptly and effectively deals with guest requests and complaints.
• Answers and routes calls as appropriate; takes guest messages with accuracy.
• Responsible for cash drawer contents and transactions during shift.
• Maintains accurate records including cash flows, registration cards, reservation cards, and property walks.
• Answers inquiries pertaining to hotel services, registration of guests, and travel directions.
• Assists with sales and marketing efforts as directed by the General Manager and Director of Sales.
• Offers and properly handles requests for wake-up calls.
• Records pertinent guest information in the pass-on log.
• May assist in replenishing breakfast items as needed and keeping the breakfast area clean.
• Ensures the common area / lobby is clean.
• Performs laundry functions as directed.
• Other duties as assigned.

JOB REQUIREMENTS :

• Requires the ability to read, write, and speak the English language.
• Ability to identify and resolve problems in a timely manner; develops alternative solutions and uses reason even when dealing with emotional topics.
• Ability to manage difficult or emotional customer situations; including the ability to respond promptly to customer needs and requests for service and assistance.
• Ability to maintain a high level of professionalism; treat others with respect and consideration regardless of their status or position.
• Knowledge of and ability to appropriately interpret and follow policies and procedures.
• Knowledge of and ability to adhere to safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Ability to present and express ideas and information clearly and concisely in a manner appropriate to the audience, whether oral or written.
• Skill in the use of personal computers and related software applications.
• Ability to meet the demands of the work schedule, to be at work and on time. May occasionally require the ability to work outside of regularly scheduled hours.

Qualifications :

• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Has experience answering telephone calls and troubleshooting stressful situations
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• High school diploma, GED, or equivalent
• High school or equivalent (Preferred)
• Hotel Experience : 1 year (Preferred)
• Front Desk : 1 year (Preferred)

About Company

Our Holiday Inn Express and Suites in Amarillo is an award-winning hotel.

We do offer Benefits :

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Vision insurance

Last updated : 2024-06-11