Assistant General Manager

The Assistant General Manager will work closely with the General Manager and other department heads to ensure that the hotel is operated in a courteous and professional manner.

Essential Duties and Responsibilities:
Front Desk

Supervises and ensures the Front Desk is run in a professional manner in accordance with the management company’s and hotel’s policies

• Assists the Front Desk staff during busy periods and staff shortages
• Handles guest billing problems and questions as they arise in a professional manner
• Monitors sales & incentives for Front Desk
• Monitors ADR & Occupancy compared to Budget Daily
• Schedules Front Desk Staff, including staff meetings

New Hire Process

Coordinates and monitors Orientation & all Training for new and existing employees

• Ensures that all employee files are up-to-date as required
• Establishes and maintains standards for personnel administration and performance, including:
• Interviewing and Hiring
• Coaching, Counseling, and Team Building
• Teaching and training essential job duties of each position on staff

Inside Sales

Maintains contact with group contacts to secure rooming lists and signed contracts

• Coordinates Rewards sign-up efforts for all guests

Back Office Reports

Reviews and processes select Direct Bill statements

• Medallia: phone call or email response to all guests and send a copy to VP of Operations
• Completes the Guest Service Manager Report and turn in no later than noon on Friday
• Attends one monthly after hours event
• Participates in one community organization
• Performs all other duties as assigned

Qualifications:
Education and/or Experience: High School Diploma (or GED or High School Equivalence Certificate). 2-5 years of hotel experience preferred.

Computer Skills: General computer knowledge including but not limited to: Adobe, Excel, Word, Internet Explorer, and Microsoft Outlook. Website training a plus.

Responsible for completing required franchise standards training and staying current on all updates/changes to standards, policies, and processes.

· Assigns duties to staff and observes performance to ensure adherence to hotel policies and established operating procedures.

· Directly supervises front desk staff consisting of 2-8 employees.

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

· Provides training to staff.

· Completes new hire paperwork and orientation as directed by General Manager.

· Maintains accurate records including cash flow sheet, direct bill accounts, credit card receipts, registration cards, reservation cards, direct bills, credit cards, and IRS.

· Conducts or assists in leading staff meetings.

· Adheres to all franchise and company procedures and regulations as well as standard operating procedures.

· Receives and resolves guest complaints and employee issues.
Performs functions of the General Manager in his or her absence.

· Available 24/7 with reliable transportation.

· Covers shifts in all departments as scheduled by the General Manager.

· Corresponds with group and travel agents to answer special requests for rooms and rates.

· Assists with sales and marketing efforts as directed.

· Answers inquiries pertaining to hotel policies and services.

· Assists General Manager in annual wage scale surveys; ensures employee wages follow wage and salary.

· Assist General Manager with weekly/monthly inventories for pantry, laundry, and housekeeping. Review inventory levels against established pars and discuss purchase of needed inventory items.

· Conduct routine inspections of both guest rooms and public space, ensuring that the entire hotel is kept clean, and well maintained at all times during scheduled work shifts.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Weekends as needed

Shift availability:

• Day Shift (Required)
• Overnight Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Rhinelander, WI 54501 (Required)

Work Location: In person