The night auditor is responsible for the front desk operation during the overnight shift. Primary responsibilities include: registering guests, making reservations, preparing daily reports, balancing transactions, and conducting security walk. The night auditor must be able to work independently and with minimal supervision. They must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.

Core Duties & Responsibilities:

· Greets, registers, suggestively sells rooms, issues room keys, assigns rooms to guests and sets wake up calls in a efficient, warm and friendly manner.

· Acts as manager on duty and follows the prescribed MOD procedures on communication, emergency procedures and guest satisfaction.

· Resets system for the next business day.

· Ensures that the night audit procedures are completed on a daily basis and the information entered and posted are accurate, balanced and timely.

· Enters information, prints reports and interprets reports in the night audit in an accurate, timely manner per night audit guidelines

· Ensures guest safety by following established security procedures including fire/tornado procedures, key security and guest privacy.

· Records and communicates guest special requests and problems to appropriate department and ensures they are addressed in a timely and acceptable manner.

· Answers inquiries pertaining to hotel services; registration of guests; and local attractions and provides travel directions.

· Accurately checks out guests and communicates departures with housekeeping staff

· Makes, confirms and cancels reservations via telephone, computer and in writing.

· Answers and routes internal and external phone calls in an articulate, friendly manner using prescribed procedures.

· Posts charges such as room, food, liquor, or telephone to ledger.

· Deposits guests' valuables in hotel safe or safe deposit box.

· Maintains the shift-to-shift log accurately to ensure proper communication between shifts is maintained.

· Maintains the cleanliness and organization of the hotel lobby and front desk area.

· Washes, folds and properly stores laundry (depending on business unit).

Job Type: Part-time

Pay: $12.00 - $14.00 per hour

Benefits:

• Employee discount

Schedule:

• 8 hour shift
• Night shift
• Overnight shift

Work Location: In person