Job Title: Guest Service Agent Job Summary: We are looking for a friendly and organized Guest Service Agent to join our team. As a Guest Service Agent, you will play a crucial role in providing exceptional guest experiences at our hotel. Your primary responsibilities will include managing front desk operations, assisting guests with inquiries and requests, and ensuring high levels of customer satisfaction throughout their stay. Duties: - Greet and check-in guests efficiently and professionally - Handle guest check-outs and payments accurately - Respond promptly to guest inquiries, requests, and complaints - Provide information about hotel services, facilities, and local attractions - Assist with reservations, changes, and cancellations - Maintain a neat and tidy front desk area - Collaborate with other hotel staff to ensure seamless guest service - Conduct night audit procedures as needed Skills: - Experience in front desk or guest service roles preferred - Knowledge of hotel management systems and procedures - Strong communication and customer service skills - Ability to multitask in a fast-paced environment - Proficiency in phone etiquette and handling reservations - Bilingual or multilingual abilities are advantageous - Familiarity with night audit processes is a plus Join our team as a Guest Service Agent where your passion for hospitality and dedication to guest satisfaction will contribute to creating memorable experiences for our guests. If you are enthusiastic about providing top-notch service in a dynamic hotel environment, we invite you to apply now to be part of our team.

Job Type: Part-time

Pay: $12.82 - $14.57 per hour

Benefits:

• Employee discount

Schedule:

• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Irondale, AL 35210 (Required)

Work Location: In person