We are looking for energetic person to join our award winning hotel!

Experience:

• Hotel experience: 1 year (Required)
• Opera (PMS System): 1 year (Preferred)

ESSENTIAL DUTIES

• Must be able to work any day of the week, including holidays and weekends.
• Balance and audit for accuracy all room and tax charges, cashier’s reports, and guest accounts.
• Complete and transmit daily management and accounting reports and supporting documents.
• Prepare customer tracking reports, market segmentation reports, food and beverage revenue reports, and other auditing reports necessary to ensure the accurate accounting of hotel revenues and expenses.
• Greets and completes check-in procedures for arriving guests on a daily basis, using computerized methods
• Perform guest departure (check-out) in order to close guests’ accounts and insure accuracy on the folio.
• Correct any problems that may have been added to the folio to insure a satisfied guest at check out.
• Regularly calculates and/or posts monies, receipts, guest accounts and other forms of credit using accurate, proper cash handling methods in order to present the customer with timely and precise hotel charges upon check-out and maintain accurate hotel records.
• Answers inquiries and accepts reservations, both in person and by telephone, by communicating hotel rates and information by using suggestive selling techniques to sell room nights, increase occupancy and revenue.
• Maintains good customer relations by answering questions and taking care of customer concerns in a timely and knowledgeable manner, in person and on the phone.
• Operates the telephone equipment by accepting incoming calls, assisting in-house calls to get to the correct department in a timely manner, scheduling and setting wake up calls and setting trace requests to provide guests with timely and efficient service.
• Maintains a friendly, cheerful and courteous demeanor at all times.
• Performs the shift checklist to insure accuracy of all aspects of the shift.
• Serves as a cashier and attendant for the market as needed.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Communicate with other hotel departments as necessary to resolve accounting discrepancies
• Conveys company information, decisions, or problems to appropriate parties on a timely basis.
• Act as Manager on Duty.
• Adhere to hotel requirements for guest/employee accidents or injuries and in emergency situations.

CUSTOMER SERVICE AND GUEST SATISFACTION

• Maintain a high standard of personal appearance and proper uniform within entire department
• Greets guests, visitors and team members in a courteous and friendly manner
• Assists guests and team members with anything that they may need
• Performs other duties as assigned, requested, or deemed necessary by management

Job Type: Part-time

Pay: From $19.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Parental leave
• Tuition reimbursement

Schedule:

• 12 hour shift
• 8 hour shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person