The Holiday Inn Express Bethlehem is currently looking to fill a full-time front desk position. An ideal candidate would be flexible and willing to work various shift (3p-11p, 11p-7a) We are looking for a customer-oriented applicant who can greet our guests in a friendly, professional manner. IHG Hotels Experience is a major plus but is not required.

Requirements for position: Answer phones and take reservations with excellent communication skills, be able to work both independently and as part of a team, work with housekeeping staff, be able to work variable shifts including weekends and holidays (Hotel is open every day, all days). We are a drug free work place and an equal opportunity employer.

We value passionate people who love to be challenged and desire the freedom to contribute to the overall success of the organization. Your role will be integral to the success of our company. We strive to create a work place culture that values family, work life balance and community. We help develop our associates and provide support for them to grow their careers with us.

We currently have positions in Guest Services for various shifts.

We are specifically looking for candidates who are flexible in regard to availability. Additionally, we are looking for an intelligent, enthusiastic, and motivated SUPERSTAR to join our team. Hospitality experience is not required but preferred. We provide training.

Our Guest Service Representatives ensure the highest levels of guest service and satisfaction. Key Responsibilities of the role include but not limited to:

• Ability to work in a fast-paced environment, with a high emphasis on customer service
• Support and lead Front Desk and Guest Services associates in daily responsibilities
• Ensure all associates follow and practice department and hotel service, such as check in procedures, professional telephone etiquette, reservations, etc.
• Perform word processing, data entry and other duties as delegated by the General Manager and typically performed at Front Desk
• Complete Front Office reports and checklists
• Complete Front Office tasks; guest check-in/check-out, audit, reservations, manage inventory, revenue manage

Job Types: Full-time, Part-time

Pay: $13.00 - $14.00 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Night shift
• Overtime
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel Experience: 1 year (Preferred)
• Front Desk: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person