What are the responsibilities and job description for the Restaurant/Food & Beverage Manager position at Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites KCI?
Primary Duties and Responsibilities:
- Manage service aspects in all food and beverage assigned areas and events.
- Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; resolve situations involving unhappy customers using de-escalation tactics.
- Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
- Confirm that all service staff are in proper uniform and adhere to Hotel KCI LLC’s appearance standards each shift.
- Ensure all franchise-required training is completed for all new F&B staff within the required time frame, and validate training via written and oral testing.
- Oversee the hiring process, management, and training of restaurant staff in accordance with IHG’s standards of quality and service.
- Create, maintain, and distribute weekly staff schedules; communicate changes as necessary.
- Perform “cost-out” reporting of all schedules, comparing "plan" to "actual".
- Perform weekly F&B revenue reporting, comparing “plan” to “actual”.
- Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary staff members; ensure consistent communication within the department.
- Create marketing/promotional plans and activities to drive top-line revenue for the F&B operations.
- Create and report the “cost-out” of all menus for restaurant and banquet areas, revise quarterly or as needed, and ensure budgeted costs are realistic and attainable.
- Evaluate and supervise staff performance; carry out disciplinary action as needed per the Human Resources Department.
- Monitor inventory of kitchen products and supplies; prepare and place weekly food and beverage product orders.
- Other duties as assigned.
Qualifications and Requirements:
- 1 year experience in a Restaurant/Kitchen Management role required.
- This is a very “hands-on” role and the qualified candidate will be able to jump in, take initiative, and maintain composure in a fast-paced environment.
Job Type: Full-time
Schedule (may vary):
- 8-hour shift
- Day Shift
- Evening Shift
- Holidays
- Overtime
- Weekend availability
Benefits:
- Health Insurance
- Dental Insurance
- Life Insurance
- 401(k) with Company Match
- Paid Vacation Time
- Employee Discount Program
- Referral Bonus Program
Salary : $50,000 - $55,000
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