Need can speak English and Spanish

IHG hotel experience is preferred

Making reservations, handling billings, taking customer's leads for sales managers, prepare group resumes and BEOs

• The primary purpose of the Sales Coordinator is to provide a wide range of hotel administrative support that would enable the property Director of Sales and Marketing to focus on revenue generating activities
• Schedule & prioritize work load to meet deadlines of all managers
• In support of the property sales team the role will greet visitors, answer phone calls (to include customer and brand call center reservations as well as general hotel inquiries, intake and process incoming lead information, handle reservation requests, research group billing inquiries, gather data as needed, compile reports, maintain files and prepare correspondence.
• Maintain communication with group customers regarding the status of their group room block.
• This may include entering rooming lists, monitoring pick up status, reporting status of current pickup, providing cutoff date alerts and making individual rooming list reservation changes.
• Assist managers with RFP responses, proposals, contracts, BEOs, and meeting arrangements as needed.
• Upload and maintain the group files within the sales system for all group bookings at the property level.
• Assist Sales with collecting & routing favours (e.g. rooms/loyals/VIPs/upgrades) for individual reservations through the Group Reservations Coordinator.
• Maintain account/booking files and ensures that all information is included in file, i.e. accurate traces, turnover-checklist, history, letters, emails, deposits, letters, etc.
• Coordinated general office functions.
• Performs other duties as assigned by management.

Job Type: Full-time

Pay: $14.00 - $16.00 per hour

Benefits:

• Paid time off

Compensation package:

• Bonus opportunities

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person