Assistant Store Manager

Retail Locations (900)

January 2024

Hollywood Feed was established in the 1950s, in Memphis, TN, as a pet supply store with friendly and knowledgeable service. More than half a century later, our love for pets, customers and each other is still who we are today. Come experience the passion and drive that makes Hollywood Feed a family.

Job Summary:

The Assistant Store Manager reports to the Store Manager and supports the manager with the aim of improving business performance and customer satisfaction and holding to Hollywood Feed’s #1 Policy “Do what is right by the customer.”

Assistant Store Manager Responsibilities:

• Communicate openly and respectfully with supervisors, corporate office, and coworkers
• Works a minimum of 40 hours per week

• 3 closing shifts per week
• 3 Saturdays per month

• Attends the annual Assistant Store Manager Meeting in person
• Ensuring that all Hollywood Feed policies and procedures are being followed, including compliance with legal requirements
• Leads employees in the Hollywood Feed Standards of Business with a clean, organized, and safe location to ensure the protection of both customers and employees
• Demonstrates leadership by maintaining excellent customer service skills
• Leads employees in efficiently operating the store location by ensuring the team completes all daily tasks thoroughly and correctly
• Ensures positive, long-term customer relationships by modeling how to resolve issues, anticipate and address customer needs
• Reaches out into the community by attending or creating events to interact with the public via social media and maintain the store’s online presence
• Works with Store Manager to support the business and store goals
  • Executes administrative tasks thoroughly, correctly and timely
    • Confirms daily sales reports and cash receipts; ensures monies are deposited regularly, and reports are submitted as prescribed by company policies
    • Ensures Warehouse/Vendor orders are processed correctly when received, using the company point of sale system. Also, research, analyze, communicate and correct discrepancies with the appropriate department
    • Ensures that employees are thoroughly and accurately completing the required monthly cycle count but also proactively doing weekly spot inventory counts
    • Works alongside team to place and rotate merchandise to attract positive attention from customers, and accomplishing related results, as needed

• Supports the development goals for store employees
  • • Fosters and cultivates a positive sales team with the expectation of growing store sales through proper training, communication, incentives, and empowering employees to take responsibility for their job and the store’s goals
    • Supports and encourages the conflict resolution process

Education:

• High School Diploma or equivalent experience

Required Skills & Abilities:

• The love and dedication to animals is an essential requirement for Hollywood Feed’s culture
• Excellent verbal and written communication skills
• Ability to create and present ideas, and reports in various formats
• Ability to work both independently and collaboratively with employees
• Excellent time management skills with the ability to assign and delegate tasks
• Excellent organizational skills and attention to detail
• Must have a valid driver’s license and a minimum of 2 years driving experience (This time frame can include learner’s permit)

Physical Requirements:

• 18 years of age and older
• Physically able to lift 40lbs repeatedly up to head height to stock shelves and put away deliveries multiple times a day
• Physically able to continuously bend, kneel, push, pull, reach, and twist multiples times a day
• Physically able to stand/walk for up to 8-10 hours
• Physically able to climb ladders multiple times a day to put up and access products for customers
• Meet the requirements of our Safe Driving Policy and be willing to drive our company owned Same Day Delivery Vehicle

The above is designed to describe the general nature and scope of the job and is not an exhaustive listing of all duties, expectations or tasks and should not be taken as such.

Hollywood Feed is an Equal Opportunity Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.