Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around. The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States. Holman Honda has an outstanding opportunity for a Service Advisor to join the Holman family. What will you do? Prepare service estimates, sell routine maintenance/repair services and conduct follow-ups regarding unsold services and customer inquires Perform opening and closing responsibilities Schedule appointments, answer phones and collect funds for services performed Predict the time needed for completion and stay in constant communication with the customer during the repair process Assist with the coordination of alternate transportation, rental car reservations, shuttle etc. Sell needed maintenance services and related parts to customers Identify customer requests Conduct a complete vehicle walk around Present multipoint inspection results to customers Recommend needed maintenance services and related parts Conduct a detailed active delivery of each vehicle Make appropriate prospecting and follow-up contacts with Honda owners Provide outstanding customer service in accordance with dealership policies Write complete, accurate repair orders in accordance with dealership and manufacturer policies Provide estimated cost analysis of automotive repairs and routine maintenance. Provide in-depth information on original equipment manufacturer (OEM) part options Perform all other duties and special projects as assigned. What are we looking for? High school diploma or general education degree (GED) Intermediate skills in CDK or Reynolds and Reynolds software 1 year experience working in a service advisor or express service advisor capacity Works independently on routine or general tasks, has depth of technical or functional expertise in own area of responsibility or department Works collaboratively with other departments, to address legal, maintenance, recalls, or billing matters Good analytical and problem solving skills Exceptional organizational and multi-tasking ability Ability to work under pressure Understanding of vehicle maintenance requirements and operations Understanding of state and local laws and regulations related to automotive service Knowledge of automotive labor time guide Ability to support other’s efforts, remain loyal to one another, and care for each other both personally and professionally Excellent communication and customer relations skills Strong verbal and written communication skills Ability to explain complex information in an accessible manner Approach transactions with sales-minded professionalism and suggestively sell products and services to customers, including making clients aware of all packages and retail options available Ensure absolute customer satisfaction with proper etiquette during follow-ups, regardless of whether the service recommendations were completed or not #LI-BS1 At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way. At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type): Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Benefits: Regular Full-Time We offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Click here for Washington State benefit information. Temporary or Part-Time In geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Click here for Washington State benefit information. Pay: We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location. This is a commission eligible role, and employees can expect to earn an average monthly pay of $3,000-$10,000 with earning potential based on your personal performance. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. At Holman, we do business The Holman Way by doing the right thing for our employees, our customers, and the community. We are a global automotive leader with more than 6,500 employees across the world delivering exceptional fleet leasing and management services, van and truck productivity solutions, vehicle fabrication and upfitting, powertrain component distribution, automotive retail sales and service experiences, insurance and risk mitigation, and automotive-centric innovative solutions. Headquartered in Southern New Jersey since 1924, we’re looking for talented individuals to join our Great Place to Work certified culture and drive another century of success built on investing in people. Apply today and see why life is better The Holman Way.