ESSENTIAL FUNCTIONS/DUTIES:

·Provide technical support and guidance to local and network wide users of WMS software.

·Troubleshoot, monitor, and maintain various software and hardware related to the WMS. 

·Train Team Members on the use of the WMS software to ensure consistency and accuracy of inventory.

·Troubleshoot and resolve WMS software problems and incidents.

·Coordinate and communicate with the warehouse operations team, the IT team, and the software vendor on WMS software issues and updates. 

·Design and configure WMS software according to the business requirements and best practices.

·Assist in the set-up and management of WMS software network, servers, databases, backups, and security.

·Assist in the design, configuration, installation, monitoring, and support of connectivity between various systems and entities via EDI, VAN, AS2, SFTP, etc..

·Meet and collaborate with client and internal customers to onboard new clients.

·Maintain and update WMS software documentation and manuals. 

·Test and implement WMS software upgrades and enhancements.

·Train and supervise internal and external WMS software users and administrators.

·Recommend and implement WMS software improvements and optimizations.

·Provide hardware support for customers hardware and extended network.

·Consults and coordinates with operations to make sure the systems support and enhance the operational team.

·Provides feedback about user needs regarding hardware, software, and innovations to enhance productivity and customer service.

·Assists in the support and management of other software and systems, including Transportation Management Systems (TMS), Yard Management Systems (YMS), ERP’s, etc..

·Performs all duties in conformance to appropriate safety and security standards.

·Performs all other duties as assigned or needed.

POSITION COMPETENCIES:

·Attendance – Ability to get to work on time and work entire shift. Ability to work required schedule and a willingness to work alternative schedules to accommodation the needs of the business.

·Communication – Ability to effectively communicate verbally and in writing in a courteous and professional manner. Ability to understand and follow both verbal and written instructions.

·Mathematics – Ability to apply basic mathematical processes and equations as appropriate for the situation.

·Language – Ability to communicate, both verbally and in writing in English. Ability to read, analyze, and interpret documents and instructions. 

·Diversity-oriented – Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, job type, or other protected class. Promotes a harassment-free environment.

·Relationship-building – Ability to establish and maintain effective working relationships with customers, co-workers, management, and Team Members as needed in a positive manner.

·Active Listening – Ability to actively attend to, convey, and understand the comments and questions of others with respect, empathy, and professionalism.

·Empathetic – Ability to appreciate and be sensitive to the feelings of others.

·Productivity – Ability to maintain a level of productivity that meets or exceeds the established guidelines and hold a high level of self-motivation and ability to prioritize tasks. Ability to work independently without interruptions.

·Paperwork – Able to complete required paperwork accurately, timely, and with neatness. Verifies accuracy of paperwork completion. Properly count, document, or scan the number of units as needed by the function that is being performed.

·Planning/Organizing – Able to plan out workflow for the day and holds excellent organizational skills. Keeps work and environment orderly and accessible.

·Detail-oriented – Ability to pay attention to the minute details of a project or task and prioritize appropriately. Ability to manage multiple tasks/projects simultaneously, and adapt to modern technologies and troubleshoot technological problems.

·Analytical Skills – Ability to use thinking and reasoning to solve a problem and communicate questions to management.

·Research skills – Ability to design and conduct a systematic, objective, and critical investigation.

·Accountability – Ability to accept responsibility and account for his/her actions. Ability to follow through on commitments and ensure tasks are completed.

·Working Under Pressure – Ability to complete assigned tasks in stressful situations or under a time crunch.

·Accuracy – Ability to perform work accurately and thoroughly, requesting assistance as needed. Looks for ways to improve and promote quality.

·Adaptability – Maintains flexible in dealing with changes and challenges. Adapts security measures based on situational analysis.

·Autonomy – Capable of working independently with minimal supervision. Makes quick decisions when immediate guidance is not available.

·Safety Focus – Willingness to learn to identify safety concerns in the workplace. Promotes a safe work environment.

·Customer Oriented - Ability to take care of the customer’s needs while following company procedures.

SKILLS & ABILITIES:

·Education: 

oHigh School graduate or General Education Degree (GED).

·Experience: 

oMinimum two years’ experience Kober/Highjump E3PL version 4.0 or greater, including support, development, and implementation.

·Necessary Skills:

oStrong attention to detail.

oWilling to listen and learn new skills and ways of working.

·Computer Skills: 

oProficient with Microsoft Office 365 suite.

oExperience with EDI preferred.

oExperience with Boomi preferred.

oExperience with REST Web Services/API calls preferred.

oProficiency with relational database development/management using SQL preferred.

·Certifications & Licenses – None