Service Advisor, Customer Service Advisor 

Our dealership is looking for an experienced Service Advisor. We need you to come in and create an environment for our customers that is positive, warm, professional, and effective. The Service Advisor is responsible for building customer relationships & loyalty, creating service orders that are detailed and complete, and communicating effectively with customers, service technicians, sales, and the Service Manager. This is a great opportunity if you're driven and experienced in the RV, Automotive, and/or Marine field, and possess the ability to be energetic, friendly, detail oriented, and organized.

Responsibilities

This position contributes to the daily business and work process flow in our busy service department. Duties include but are not limited to:

• Support the Customer Service Philosophy and Standards.
• Create and maintain a positive relationship in the Service Center with service employees & Management.
• Participate in service meetings for Safety, Technical Updates, and employee communication.
• Attend weekly product update meeting with management team.
• Customer Service qualities that exceed the norm.
• Create work orders, including working directly with the customer during the diagnostic, quoting, repair, and invoicing (or claim creation) processes.
• Participate in the process of continuous improvement for customers, employees & the Company.
• Maintain a respectable CSI measurement index.

Qualifications

• Excellent communication skills.
• Understand the service process.
• Analysis/problem solving skills.
• Demonstrate commitment to and creative thinking for continuous improvement.
• High ability to multi-task.
• Ability to develop and maintain a good business relationship with both external and internal customers.
• Excellent planning, organizational and time management skills.

Education and/or Experience 

• Minimum 2 years' experience in Customer Service operations or related field preferred.
• High School Diploma or GED. 

Compensation

Compensation is based on experience. Salary plus commission.

Benefits  

Eligible for Healthcare, 401K, paid vacation

Our Company

In 1971, The Holman Family relocated the success of their automotive experience and began to create one of the largest most successful RV dealerships in the country. The Holman Family has since grown into thousands of happy campers

Our dedication and commitment to your satisfaction, enjoyable and memorable experience is the priority to which we all at Holman Motors recognize and value. After all, we are reminded of the vision every time you visit us.