Full Time | Restaurants & Catering Services7 Days Ago
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Holman is Hiring an Assistant Service Manager - BMW of Fort Lauderdale Near Fort Lauderdale, FL
Holman is a family-owned, global automotive services organization anchored by our deeply rooted core values and principles that have enabled us to continue Driving What’s Right throughout the last century. Our teams deliver the Holman Experience by treating our customers and each other as we would like to be treated, and creating positive, rewarding relationships all around.The automotive markets Holman serves include fleet management and leasing; vehicle fabrication and upfitting; component manufacturing and productivity solutions; powertrain distribution and logistics services; commercial and personal insurance and risk management; and retail automotive sales as one of the largest privately owned dealership groups in the United States.BMW of Fort Lauderdale has an exciting opportunity for Assistant Service Manager to join the Holman family! In this role the Assistant Service Manager will be responsible for increasing overall service satisfaction, service department profitability, coordinating efficient and timely processes for Service Advisors and office staff, and promoting overall employee satisfaction. What will you do?
Greet customers in the service drive during busy times, directing them to the proper place
Assist with walk arounds
Resolve customer issues and complaints in person and over the phone, referring to Service Manager when necessary
Assisting Service Advisors - Filling in for absent service advisors when more than one person is out
Assisting advisors write up customers if there is a momentary overload
Assisting with training for new hires for advisors, office, or porters
Making sure that the proper staffing level is maintained at advisor, office, service drive, and carwash workstations – monitoring employee schedules for breaks, lunches
Coaching and counseling employees on job performance, providing feedback Assisting Service Manager with reviews and disciplinary actions
Assisting Service Manager with interviews for new employees
Watching performance indicators for advisors, using information to coach advisors
Reviewing cash tickets daily for upsell and accuracy - Assist with payroll as necessary
Assist in monitoring Service Department expenses, signing purchase orders in a timely fashion
Participate in all service department daily huddles
Ensure that the facility looks good for our customers and employees – direct activities of utility staff
Assist with closing and lockup duties
Coordinate advisor and office training activities
What we are looking for?
5 years automotive service experience
BMW experience and certifications preferred
High School degree or equivalent
Strong customer service & communication skills
Valid driver's license and a clean MVR
Must pass all pre-testing requirements and background screening tests
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is guided by our desire to get it right every time and the acknowledgement that we have an opportunity to be better. To be better, we have to do better, and to do better we must know better. That’s why we are listening, open to learning new things – about ourselves and each other. We will never stop striving for improved diversity, equity, and inclusion because we are successful together when we feel trusted and supported. It’s The Holman Way.At Holman, your total compensation goes beyond your paycheck. To position you for success and provide a rewarding career and better life for you and your family, Holman is proud to offer you the benefits you deserve; including protection against illness, disability, loss of work, or preparation for retirement. Below is a brief overview of the programs available to full-time employees (programs may vary by country or worker type):
Health Insurance
Vision Insurance
Dental Insurance
Life and Disability Insurance
Flexible Spending and Health Savings Accounts
Employee Assistance Program
401(k) plan with Company Match
Paid Time Off (PTO)
Paid Holidays, Bereavement, and Jury Duty
Paid Pregnancy/Parental leave
Paid Military Leave
Tuition Reimbursement
Benefits:Regular Full-TimeWe offer excellent benefits including health, vision, dental, life and disability insurance, and 401(k) with company match. Our time off benefits include Paid Time Off (PTO), paid holidays, bereavement, and jury duty. In addition, we offer paid pregnancy and parental leave, and supplemental paid military leave to eligible employees. Click here for Washington State benefit information.Temporary or Part-TimeIn geographic areas with statutory paid sick leave, part-time and temporary employees will receive a paid sick leave benefit that meets the mandated requirements. Click here for Washington State benefit information.Pay:We offer competitive wages that are commensurate with job-related skills, experience, relevant education or training, and geographic location, starting in the range of $64,600.00 - $93,665.00 USD annually for full time employees. The annual compensation range is comprised of base pay and bonus earnings. Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.