Job Summary: The Operations Manager assists with the direction of all activities at a single Branch location. This includes performing all daily tasks needed to ensure a safety-first culture, expenses are controlled and a high standard of operational excellence is routinely achieved. Additionally this role with manage the Branch in the absence of the Branch Manager.
Essential Functions:
•Develops, evaluates, and influences effective and consistent productivity and teamwork to ensure the delivery of Legendary Customer Service (LCS)
•Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and Mission
•Supports the successful management of branch operations and personnel •Ensures ongoing compliance with all statutory DOT and safety requirements •Performs dispatching duties (if needed) inspects Branch yard daily •Supports the Branch Manager with the implementation of actions that achieve financial objectives •Assists the Branch Manager in ensuring compliance with all company policies
•Responsible for performance management of staff, Inside Sales Reps, Drivers, and other staff as applicable •Motivates, coaches, and successfully trains personnel •Promotes a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communication •Maintains an open line of communication with the Branch Manager and Service Manager, making them aware of all equipment not available for rent •Oversees team goals, making sure they are met/exceeded and compliance of company standards are kept through daily management
•Fosters a customer-focused approach to branch operations while ensuring the Branch Yard, facility and staff are professional and presentable
•Driven and results-oriented; business development and KPIs to meet corporate targets •Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
•Performs other duties as assigned
Knowledge, Skills, and Abilities:
•Strong technical aptitude and understanding of construction equipment and the rental industry
•Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data •Knowledge of machines and tools, including their designs, uses, repair, and maintenance •Proficiency in MS Office, with an emphasis in Excel and Outlook, and the use of computer applications •Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
•Great attention to detail and solid organizational skills •Excellent oral and written communication skills
•Exceptional organizational, time management, and multi-tasking skills •Ability to work with all levels of personnel within the organization and customer operations
•The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects
•Ability to understand the implications of new information for both current and future problem-solving and decision-making
•Ability to perform mathematical computations such as percentages, fractions, addition, subtraction, multiplication, and division quickly and accurately
•Ability to interpret extensive technical instructions in mathematical or diagram form and understand several abstract variables
•Ability to work independently and within a team in a fast-paced, high-volume environment with an emphasis on accuracy and timeliness
•Ability to read, analyze, and interpret professional journals, technical procedures, or governmental regulations
•Ability to listen to and understand information and ideas presented through spoken words and sentences
Education and Experience:
•High school/equivalent diploma or trade school diploma preferred
•Three to five years of work-related skill, knowledge, or experience preferred•One to three years of retail or store management experience•Valid driver's license required
Supervisory Responsibilities:
None
Travel:
Up to 15% travel
Physical Requirements:
•This position involves extended periods in a stationary position; additionally, occasional movement inside the office to access office machinery, file cabinets, etc.
•This role frequently communicates with others and must be able to exchange accurate information in these situations
•This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines
•Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
•Frequently moves materials or equipment weighing up to 50 pounds
•Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
•Ascend/descend with gradual or continuous progress by oneself, using both hands and feet and climbing up and down the ladder
•Be able to safely maneuver and work underneath equipment
•Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work
•Safety training required; PPE required outside of office/parking lot area
Work Environment:
•This job is generally performed in a professional office environment
•Occasionally works outdoors and may be exposed to weather extreme conditions that include inclement weather, heat, cold, and humidity
•Noise level may be loud at times
•Exposure to small quantities of chemicals, steam, high-pressure water, and high-speed rotating equipment
•On occasion time spent in confined spaces and high places.
•Frequently works at a fast pace with unscheduled interruptions
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)