**Customer Service Associate II**

Castle Rock, CO

REPORTS TO: Resale Customer Service Coach DEPARTMENT: Resale Sales **Position Summary**

Performs customer account administrative tasks, including answering/making customer phone calls, dealing with customer inquiries, creating and processing sales orders, and following up with customers in support of the Resale Department. **SPECIFIC DUTIES:**

**This is a full-time, on-site position based at our corporate headquarters in Castle Rock, CO.*** Effectively use CRM to coordinate and process requests, quotes, samples, sales orders, activities, literature, notes, and inquires

* Interact with the team daily and share knowledge and activities relevant to the Resale Department

* Proactively perform administrative functions, including but not limited to, being familiar with our customers portals and websites, vendor requirements, and updating the CRM for Resale accounts

* Prepare and provide reports showing customers key performance indicators, including bookings, revenue, backorders, and trends

* Support revenue growth through follow-up on calls, proposals, and e-mails

* Support Supply Chain by providing forecasts and information on increased demand

* Promote the partnership of MMI with CO-OP Customers and Distributors to enhance their functionality with MMI and become the vendor of choice

* Work with Accounts Receivable to ensure timely payment

* Assist National Retail Business Development Manager by preparing requested proposals and product information.

* Give feedback on product literature, advertising, and products related to the CO-OP/Home Improvement Market

* Assist with the planning and organization of trade show presentations in conjunction with the Marketing department and National Retail Business Development Manager.

* Travel to customer/national markets/show and customer events. (Approximately 5% - air travel required)

* Perform other duties as assigned.

*Essential*

*Marginal*

****EQUIPMENT:****

* Personal computer and printer, copy and fax machines, telephone, calculator

**KNOWLEDGE / SKILLS:**

* Sales/Customer Service experience consumer product trade experience preferred

* Product knowledge - Consumer packaged goods experience preferred

* Knowledge of standard business practices, procedures, and pricing strategies (MSRP, Retailer pricing, CO-OP pricing, wholesale pricing, international pricing, etc.)

* Intermediate skill level of Microsoft Word, Excel, and Outlook (e-mail)

* A self-starter who is a proactive communicator able to provide solutions

* Ability to assimilate information and make decisions based on research

* Team-oriented, with the ability to establish and maintain effective work relationships with team members and customers

* Ability to organize and multi-task

* Ability to maintain confidentiality

* Ability to resolve issues promptly

* Demonstrates effective negotiation skills

* Demonstrates professional communication skills

* Detail-oriented

* Handles difficult situations with diplomacy

* Keyboarding average 30 wpm accurately

**EDUCATION:**

* Two years of college or business training and three years previous customer service experience, or a suitable combination of both

**Pay Range $ 18.00 - $20.00 DOE**