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Position Purpose
The Area Installation Specialist (AIS) is responsible for assisting with the customer experience throughout the install job life cycle.
This includes performing technical measures, assessing pre-existing conditions, and performing product affirmations The AIS will conduct Job Site Inspections (JSIs) to review quality of work, conduct service provider badging checks, and meet with customers to ensure the install experience is consistent with THD standards.
Responsibilities will further include resolving customer complaints, making decisions needed to prevent cycle-time delays, working with service providers to resolve issues, and approving or escalating project changes prior to moving forward.
At the end of the install process the AIS will ensure all open items are completed to the customer's satisfaction.
Key Responsibilities
Manages timely closure of all open services within assigned area
15% Operations - Assists in management of customer inquiries across the install life cycle, resolves open services, and resolves jobs-on-hold;
Initiates change of scope requests to drive efficient job life-cycle timelines; Uses reporting and related systems to provide overall customer experience and accuracy at install
Direct Manager / Direct Reports :
Travel Requirements
Typically requires overnight travel less than 10% of the time.
Physical Requirements
Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.
Working Conditions
Usually in a comfortable environment but with regular exposure to factors causing moderate physical discomfort from such things as dust, fumes or odors.
Minimum Qualifications
Preferred Qualifications
Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education
No additional education
Minimum Years of Work Experience
Preferred Years of Work Experience
No additional years of experience
Minimum Leadership Experience
None
Preferred Leadership Experience
None
Certifications
None
Competencies
Last updated : 2024-06-17
Full Time
Retail
$58k-78k (estimate)
06/19/2024
06/20/2024
homedepot.com
COLUMBUS, OH
>50,000
1977
JASON GAGE
>$50B
Retail
The Home Depot, the worlds largest home improvement specialty retailer, values and rewards dedicated, knowledgeable and experienced professionals. We operate over 2,200 retail stores in all 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, Guam, Canada and Mexico. All of our associates have one thing in mind helping our customers build and improve upon their homes. Join The Home Depot team today and see for yourself why we are consistently ranked as a top Fortune 500 company.
The job skills required for Installation specialist include Installation, Problem Solving, Leadership, Time Management, Communicates Effectively, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be an Installation specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Installation specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Installation specialist positions, which can be used as a reference in future career path planning. As an Installation specialist, it can be promoted into senior positions as an Installation Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Installation specialist. You can explore the career advancement for an Installation specialist below and select your interested title to get hiring information.