JOB DESCRIPTION

Are you interested in joining the #1 home care company in the world? Still haven't found a job with the company culture you've been looking for.

Are you passionate about making a difference?

We are looking for a Client Care Manager with a great personality, strong listening skills, and the ability to multitask to manage daily calls with families in search of a trustworthy and meaningful solution for the needs of their aging loved one.

In this role you will oversee and coordinate the entire experience of our clients - from the first meeting to managing their care in the home daily.

The ideal candidate is a strong team player with leadership abilities that has an interest in health care and working with the aging adult population.

POSITION DETAILS

• Five days per week, 40 hours per week
• Conduct calls with families and aging adults who inquire about our service (inbound calls)
• Coordinate initial meetings with families and our field staff
• Oversee the complete cycle of the client experience
• Manage the Client's care plan, oversee the Professional Care Professionals, and ensure excellent service experience
• Assist company's marketing and quality care field teams as needed

POSITION QUALIFICATIONS

• Strong Computer and Technology Skills preferred (Microsoft Suite and willingness / ability to learn internal systems)
• Strong Team Player, willing to pitch in where needed
• Excellent oral and written communication skills as well as ability to listen effectively
• Effective interpersonal skills essential as well as sound judgment and good decision-making skills
• Leadership Abilities this position has room to grow
• Willingness to provide personal care services in the event of an emergency
• Able to complete a criminal background, MVR, drug screen & reference checks
• Experience in consultative sales (preferred)
• Knowledge of long-term care options such as home care, assisted living, hospice, or skilled nursing (preferred)
• Must have a valid driver's license and clean driving record

COMPANY DESCRIPTION

Home Instead is the world's largest provider of non-medical home care and companionship services for seniors, with more than 1,200 independently owned and operated franchises in over 12 countries.

Non-medical services include companionship, meal preparation, medication reminders, light housekeeping, incidental transportation and personal care.

Our services are performed by screened, trained and bonded employees for as little as a few hours a day up to 24 hours a day, 7 days a week.

Last updated : 2024-08-03