2 Staff Coordinator Jobs in Shelburne, VT
Home Instead is Hiring a Staff Coordinator Near Shelburne, VT
Objective: The Staff Coordinator is expected to perform a variety of duties in the coordination of scheduling services for clients. The Staff Coordinator is responsible for scheduling clients and Care Professionals to provide the highest quality service to clients with emphasis on creating extraordinary relationships.
Primary Responsibilities
- Reflect the values of BeauCo, LLC, (d.b.a. an independently owned and operated Home Instead franchise).
- Answer incoming calls in a friendly, professional, and knowledgeable manner.
- Create and maintain client and Care Professional schedules with an emphasis on creating high quality matches and the development of extraordinary relationships.
- Monitor, mediate, and log all client and Care Professional activity utilizing the software system.
- Follow up with all clients and Care Professional issues to ensure their problems are resolved.
- Enter and maintain accurate client and Care Professional records in the software system.
- Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs.
- Follow up and communicate Care Professional and client issues to ensure problems are resolved.
- Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours.
- Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
- Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation.
- Demonstrate open and effective communication with the franchise owner, colleagues, Care Professionals, clients, and family members.
- Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team.
- Participate as needed in all Care Professional meetings.
- Conduct Service Inquires and Care Consultations following the consultative sales process.
- Perform all other functions and responsibilities deemed necessary.
- Maintain regular attendance at the office to execute job responsibilities.
- High school graduation or the equivalent
- One year of related business experience or an equivalent combination of education and work experience may be considered.
- Must possess a valid driver’s license.
- None
- Must understand and uphold the policies and procedures established by BeauCo, LLC, (d.b.a. an independently owned and operated Home Instead franchise)
- Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
- Must have the ability to work independently, maintain confidentiality of information and meet deadlines.
- Must demonstrate effective people skills as well as sound judgment and good decision-making skills.
- Must demonstrate discretion, integrity, and fair-mindedness consistent with company standards, practices, policies, and procedures.
- Must have the ability to organize and prioritize daily, quarterly, monthly, and yearly work.
- Must have the ability to establish good working relationships with the franchise owner, office colleagues, clients, and Care Professionals.
- Must have the ability to sit at a desk and listen effectively for extended periods of time on the telephone.
- Must present a professional appearance and demeanor.
- Must have the ability to operate office equipment.
- Must be patient and congenial on the telephone.
- Must have computer skills and be proficient in Word and Excel.
- Must have the availability to work evenings and weekends as required.
- Must have the ability to perform duties in a professional office setting.
- Must demonstrate knowledge of the senior care industry.
Job Summary
Full Time
Business Services
$46k-57k (estimate)
12/17/2023
07/16/2024
homeinstead.com
OMAHA, NE
200 - 500
2006
Private
ANTHONY CROSEN
$500M - $1B
Business Services
Related Companies
About Home Instead
Home Instead is a Nebraska-based company that operates 1,100 franchised senior care centers providing in-home care and wellness services across 14 countries.
The job skills required for Staff Coordinator include Confidentiality, Scheduling, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Staff Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Staff Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Staff Coordinator positions, which can be used as a reference in future career path planning. As a Staff Coordinator, it can be promoted into senior positions as a Human Resources Assistant III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Staff Coordinator. You can explore the career advancement for a Staff Coordinator below and select your interested title to get hiring information.
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