Service Coordinator Job Description 

This position is a weekend (Sat/Sun 8-5pm) weekend position
We offer: 
Apply today! We'd love to have you on our team! 

Objective: 

The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and CAREGiversSM in order to provide the highest quality service to clients with emphasis on creating extraordinary relationships.

 Primary Responsibilities:

• Reflect the values of HISC, Inc. Home Instead Tulsa 

• Answer incoming calls in a friendly, professional and knowledgeable manner. 

• Create and maintain client and CAREGiver schedules with an emphasis on creating high quality matches and the development of extraordinary relationships. 

• Monitor, mediate, and log all client and CAREGiver activity utilizing the software system. 

• Follow up with all client and CAREGiver issues to ensure their problems are resolved.

• Enter and maintain accurate client and CAREGiver records in the software system. 

• Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs. 

• Follow up and communicate CAREGiver and client issues to ensure problems are resolved.

• Design, test and implement a responsive contingency plan that ensures 100% maintenance of Service Hours. 

• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.

• Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation. 

• Demonstrate open and effective communication with the franchise owner, colleagues, CAREGivers, clients and family members. 

• Adhere to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. 

• creating and maintaining client and CAREGiver schedules with an emphasis on high quality matches and the development of extraordinary relationships. 

• Monitor and log client and CAREGiver activity utilizing the software system. 

• Manage utilization percentage set by office. 

• Problem resolution with client and CAREGiver issues.

• Maintain accurate client and CAREGiver records in the software system. 

• Assist with recognizing opportunities to increase service hours to enhance quality care. 

• Assign all introductions to CCC for ALL NEW client and CAREGiver relationships as outlined by company standards. 

• Assist with new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with team to communicate and prepare for the Care Consultation. 

Secondary Responsibilities:

• Participate as needed in all CAREGiver meetings 

• Conduct Service Inquires following the consultative sales process.

• Perform any and all other functions and responsibilities deemed necessary 

• Maintain regular attendance at the office to execute job responsibilities