WHO WE ARE:

Home Matters Caregiving is a best-in-class, in-home care agency led by an experienced team in building and growing successful businesses. We service the Cincinnati and Northern Kentucky areas and have opportunities available with both full-time and part-time hours.

JOB SUMMARY:

The employee in this role will work closely with our leadership team to help manage the day to day needs of the clients, families and caregivers. Each day is different but may include repsponsibilities such as, training new staff, managing schedule gaps and changes, working shifts with clients, assisting with agency needs, participating in on-call rotation, etc. Being a compassionate, responsible employee is a must!

Key responsibilities and qualifications include:

• Delivering excellent care to existing and new clients.
• Managing a team of Caregivers including training, scheduling, and helping recruit new employees.
• Represent the company with clients to facilitate introductions, stay up to date to ensure expectations are being met.
• Manage weekly client schedule with Administrator of Care to execute all scheduled Care Plans including personally filling in for any Caregiver shifts if there are any schedule gaps.
• Demonstrate ability to effectively communicate confidently and interact with people in a way that puts them at ease over the phone and in person.
• Ability to perform multiple tasks under strict deadlines.
• Excellent problem solving and prioritization skills.
• At least 1 year experience in administrative capacities, with experience relevant to scheduling, leadership, and recruiting.
• Experience in the home care field as a caregiver.
• Ability to pass required pre-employment assessments and criminal background test
• Able to provide the utmost professionalism and customer service over the phone and in person
• Flexible schedule to meet the needs of the agency.
• Manage all incoming calls during scheduled on-call hours.
• Return all voicemails, texts and emails within 30 minutes.
• Be knowledgeable of Home Matters Caregiving Policies and Procedures.
• Be knowledgeable of services provided by our agency to manage prospects.
• Be well versed in the Employee Handbook and be able to refer to it when staff have questions on following proper procedures.
• Refer any urgent client or staff issues to responsible manager for follow-up.
• Assist Administrator of Care with caregiver/client schedules on the weekends and other hours as needed
• Update caregiver schedules and tasks in the system.
• Schedule intros for new hires and new clients for all first shifts via WellSky.
• Work with management on hiring needs.
• Be available by phone on days assigned to work. Communication is key with us!
• Perform other duties as instructed by the Administrator of Care, Executive Director, etc.
• Participate in new staff orientation, lead by example during new employee shadow shifts and serve as a responsible leader among the team.
• Have smart phone and ability to use wifi at home with company provided laptop.

WORKING ENVIRONMENT:

• Client homes
• Community Outings
• Skilled, Independent and Assisted Living Communities
• Hospitals
• Work from home and in the community, client homes and office setting.

JOB RELATIONSHIPS:

• Supervisor: Executive Administrator or Administrator of Care

PHYSICAL REQUIREMENTS:

• Able to physically perfom all job tasks in a safe manner.
• Legally able to drive vehicle and carries valid insurance, (clients often need us to provide transporation).

COMPENSATION:

• Job Type: Full-time/Part-time (At least 30 hour/week commitment required). Schedule alternates between weekdays and weekend days.
• Pay: Starting at $20/hr.

BENEFITS:

• Access to early pay
• Holiday pay
• Performance pay raises
• Referral bonus (employees and clients)
• Employee Reward/Retention Bonus structure