PRIME DIRECTIVE: Safety, satisfaction and guest comfort is our only goal. Every employee, regardless of his or her position, accepts responsibility for every aspect of hotel operations.

SUMMARY: Responsible for the cleanliness and over appearance of guest rooms or suites

SERVICE: Each employee will ensure they provide excellent and consistent service through individual brand service delivery plan.

ESSENTIAL FUNCTIONS:

• Clean assigned suites promptly and efficiently.
• Vacuum and sweep carpets and floors
• Mop floors as needed
• Dust, brush, polish, and vacuum furniture
• Dust and clean room decorations, appliances, and structural surfaces (e.g. wall fixtures, window sills, door jambs)
• Change linen and make beds
• Clean showers, tubs, sinks, and bathroom items
• Remove used guest amenities and trash
• Replenish guest amenities and supplies
• Inspect rooms for safety hazards and for the operating condition of equipment and reporting same to a supervisor and complete work orders
• Check for damaged linens
• Complete assigned deep-cleaning items
• Maintain storage rooms and stock carts in an orderly fashion
• Recording rooms status on work assignment sheets
• Operate housekeeping equipment in a correct and safe manner. Immediately report
• malfunctioning equipment to the Executive Housekeeper or Housekeeping Manager.
• Complete maintenance work orders and deliver to designated area in a timely manner.
• Bring all lost and found items, as well as unreturned VCR tapes, to the Executive Housekeeper’s office for storage.
• Immediately report to the manager any unusual situation in the guests’ room/suite, including unreported pets, parties in the suite, missing items, exceptionally dirty room/suites or a vacant suite when the room is thought to be occupied.
• Respect the privacy and protect the security of guest personal belongings and property.
• Follow proper key control procedures for issued keys, or keys left by guests in room/suite.
• Know and follow hotel emergency procedures.
• Practice safe work habits, particularly with regard to lifting techniques and proper handling of cleaning products.
• Courteously accommodate special request of guests and be prepared to answer guest questions regarding the hotel and local area facilities and services.
• Attend and participate in monthly department meetings or stand up meetings.
• During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines.
• Carry out any reasonable request by Management.

Job Types: Full-time, Part-time

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: In person