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Are you a proactive, friendly, persuasive person? Do you love to move fast and
juggle several projects? Are you known for producing excellent, polished work? Do you enjoy ensuring that every client has a completely positive experience? If so, we may have the perfect role for you to achieve your professional goals. If you can not think strategically, execute tactically, and create buy in with our team, DO NOT apply for this position. We are looking for General Managers and Directors with experience in the customer service and call center space who can make calculated risk oriented decisions with minimal input, take responsibility for the outcome of achieving financial results, lead teams, delegate, and execute without making excuses. This position will need to grow the current department into a first-rate customer service call center that can handle business locations that span the south east as well as scale the department to handle nationwide locations to complement our growth strategy. Most importantly, if ownership of your outcomes means something to you in your work life, and you have struggled to find a place where your hard work and commitment have provided the personal returns you seek, you should keep reading.
Home Brands is a multi brand, multi unit Home Services company on a mission to serve people and provide life transforming opportunities to extraordinary leaders. We believe that developing leadership is the first step in creating a meaningful and lasting business in the many markets we serve. We believe that serving our customers with a world class experience means that we first must lead in serving our employees. We live out our mission by committing to 5 standard Virtues which are the very foundation of our leadership focus, at Home Brands, we are:
Our goal for General Managers and Directors is to provide a path to growth and work life fulfillment uncommon in today's marketplace. Financial success and excellent results are not exclusive from a culture where people matter most - on the contrary. They are achieved only when people matter most.
The first step in understanding if this opportunity is a fit for you is to respond by identifying three things in this overview that resonate with who you are. Additionally, list anything in this overview that does not resonate with you. Please send that feedback along with your resume to recruiting@homebrands.pro. Our team will respond quickly.
Customer Service Representative Director
The Customer Service Representative Director leads, oversees and manages the company's Customer Service Representative department and any third party vendors that are retained to further Home Brands business objectives. The general purview of the role falls into the categories of communications, customer service, telephonic interaction, scheduling, CRM interaction, reporting, leadership and overall organizational duties. This position is a Senior Leadership Team (SLT) position reporting directly to the Chief Business Officer on the Executive Leadership Team (ELT).
Duties/Responsibilities:
Responsibilities:
Requirements:
Core Virtues
At Home Brands, we recognize that to really differentiate and excel, we must focus on the virtues and beliefs that drive our actions. Everything else about companies changes over time... markets, people, products, and services. Only virtues and beliefs remain constant and can make Home Brands different and better in a lasting way.
As a member of the Home Brands team, there is an expectation to do one's utmost to uphold the following core virtues and beliefs both in and outside the Company:
We are…..
Proverbs 22:1 - A good name is to be chosen rather than great riches.
1 Corinthians 4:2 - Moreover, it is required of stewards that they be found faithful.
-We do what we say we are going to do, every time, no exceptions.
Proverbs 22:29 - Do you see a man skillful in his work? He will stand before kings; he will not stand before obscure men.
Psalm 119:66 - Teach me good judgment and knowledge, for I believe in your commandments.
-We are the experts in our industry.
Philippians 2:3-4 - Do nothing out of selfish ambition or conceit, but in humility count others more significant than yourselves. Let each of you look not only to his own interests, but also to the interest of others.
Proverbs 11:2 - When pride comes, then comes disgrace, but with the humble is wisdom.
-We do not operate out of selfish ambition, but value others above ourselves.
Galatians 6:9 - And let us not grow weary of doing good, for in due season we will reap, if we do not give up.
Proverbs 14:23 - In all toil there is profit, but mere talk tends only to poverty.
-We get things done the right way, no matter the circumstance.
Proverbs 27:6 - Faithful are the wounds of a friend; profuse are the kisses of an enemy.
Proverbs 16:21 - The wise of heart is called discerning, and sweetness of speech increases persuasiveness.
-We graciously tell the hard truth and demand to hear it from others.
Compensation Package
Salary: $90,000 paid bi-weekly
PTO: Seven Days (After 30 days) in the first twelve months. Earn two additional days per twelve months. Max out at ten.
Employee Benefits: 50% of Employee only health insurance, options to purchase vision, dental, life, disability, etc..
Paid Holidays: New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving (Two days), Christmas Eve and Christmas Day.
Tech Package: Home Brands will provide a company computer and other office equipment as needed
Our goal is the same as yours, to see you thrive at Home Brands and maintain a top-performing department. We are looking forward to having you on the team and adding to our culture.
Sincerely,
Trevor Bowers, Chief Business Office
Job Type: Full-time
Pay: $90,000.00 per year
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Work Location: In person
Full Time
$85k-111k (estimate)
07/14/2024
08/03/2024